Customer Service Collections Specialist
Resume:
Anshika Banerjee
***** ******** ***, ******, ** 68028 ************@*****.***
Professional
Summary
Dedicated professional with 13 years of experience. Solid team player with a positive demeanor. Committed to maintaining professional relationships to increase profitability and drive business results
Professional
Skills
• Curriculum-Based Lessons
• Reinforcing Learning Concepts
• Coordinating with Teachers and Specialists
• Encouraging Participation and Inclusivity
• Small Group Support and Assistance
• Production Staff Coordination
• Problem Solving
• Program Guidelines Adherence
• Time Management
Work
History
Paraprofessional
Gretna Elementary School, Gretna NE
August 2019 - Present
• Encourage dynamic and
pleasant educational
environment by promoting
both gentle discipline and
cooperation.
• Oversee students in
classroom and common
areas to monitor, enforce
rules and support lead
teacher.
• Implement practice exercises
and use repetition, enabling
students to grasp new
concepts quickly.
• Grade tests and papers and
record grades for teaching
staff.
• Instruct small groups of
students in basic concepts
such as alphabet, shapes and
color recognition.
• Collate classroom materials
to help teachers prepare for
daily instruction and
activities.
• Deliver personalized
educational, behavioral and
emotional support to
individual students to enable
positive learning outcomes.
• Report on student progress,
behavior and social skills to
parents.
• Monitor students on field
trips, handling roll call and
group movement to keep
youths safe in public settings.
• Keep classrooms clean, neat
and properly sanitized for
student health and
classroom efficiency.
• Assist classroom teacher in
supervising snack time and
indoor and outdoor play.
• Hand out classroom
materials, like pencils, paper
and crayons.
• Organize and guided skills
practice, research and
memorization tasks for
students.
Collections Specialist
EXL Service, Noida, India
May 2006 - April 2008
• Worked in call center
environment handling
manual and automatically
dialed outbound calls.
• Achieved performance goals
on consistent basis.
• Discussed options with
delinquent clients in terms of
proposed solutions or
foreclosure.
• Trained new team members
on scripts, company services
and collection strategies.
• Delivered exceptional
customer service on
collection calls and
maintained calm and
professional demeanor.
Collections Analyst
American Express, Gurgaon, India
March 2003 – April 2006
• Monitored accounts for
compliance with established
payment plans and flagged
non-compliances.
• Counseled debtors on
payment options and
arranged installment
agreements.
• Set up drafts and processed
immediate payments after
conducting thorough
research and analysis of
account.
• Negotiated to collect balance
in full.
• Delivered exceptional
customer service on
collection calls and
maintained calm and
professional demeanor.
• Handled outbound and
inbound calls daily with goal
of collecting owed debt.
Secretary
Tear Fund, Dehradun, India
April 2002 – October 2002
• Responded to emails and
other correspondence to
facilitate communication and
enhance business processes.
• Maintained office supplies
inventory by checking stock
and ordering new supplies.
• Answered multi-line phone
system and greeted callers
enthusiastically.
Collections Representative
GE Capital, Gurgaon, India
September 2001 – March 2002
• Reviewed collection reports
to determine status of
collections and amounts of
outstanding balances.
• Counseled debtors on
payment options and
arranged installment
agreements.
• Monitored accounts for
compliance with established
payment plans and flagged
non-compliances.
• Handled [Number] outbound
and inbound calls daily with
goal of collecting owed debt.
• Used probing techniques to
determine debtors' reasons
for delinquency.
Program Coordinator
World Vision India, Bhimtal, India
October 1998 – March 2001
• Organized and managed
program development from
conception through
successful execution.
• Gathered and organized
printed materials required for
program participation.
• Motivated and directed staff
to align operations with
organizational mission using
appropriate training
initiatives and presentations.
• Assisted with community
resources for healthcare and
community development.
• Scheduled and supervised
staff meetings to discuss
new ideas and update
participants on program
details and milestones.
• Prepared quarterly reports
on the progress of the
community development
projects for upper
management
Educatio
n
Masters of Arts --- Sociology 2001
DSB College, Nainital, India
Bachelor of Arts 1998
IT College, Lucknow, India
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