Seeking to apply clerical/business support skills to make a significant difference.

QUALIFICATION HIGHLIGHTS

• Self-motivated, highly organized, and detail-focused professional with a track record of accurately and efficiently supporting staff members in business environments requiring a high level of responsibility in planning, organizing, handling and completing administrative support activities, multiple projects, and documentation, responding quickly to changing needs and priorities and seeing them through to completion.

• Strong interpersonal verbal and written communication skills, working collaboratively with a diversity of staff members.

• Customer service oriented; anticipate client needs and attentive in responding to concerns and requests.

• Analyze information skillfully with strong attention to detail and develop alternative solutions.

• Ability to resolve problems, set effective priorities to achieve goals and meet deadlines.

• Quickly learn and adjust to new procedures, business techniques and computer applications.

• Earned respect of peers and management by meeting and exceeding goals, utilizing strategic methods in troubleshooting problems, and consistently performing duties with a high degree of professionalism.

• Passionate commitment; a positive attitude, work ethic, and dedication to quality standards. KEY STRENGTHS & COMPETENCIES

Customer Service Management Problem Handling & Resolution Compiling Information Multi-tasking Instructing New Hires Record Management Filing & Archiving Appointment Scheduling Database Administration CAREER SUCCESS

NIELLO VOLVO, Rocklin, CA 1/2020 – Present

Service Advisor

• Promoted to Service Advisor assuming a higher-level of responsibilities to include repair estimate building, coordinating parts, providing estimates and repairs with insurance companies, keeping customers informed of repair status/insurance claim status, coordinating appointments, performing insurance claim building/coordinating and extended warranty claim building/coordinating.

NIELLO PORSCHE, Sacramento, CA 10/2018 – 1/2020

Loaner Car Coordinator/Service Assistant

• Responded to all service calls in a timely manner, scheduling service appointments as needed.

• Opened rental agreements and checked customer in to loan vehicles.

• Ensured vehicles were returned free of damage.

• Organized and maintained entire loaner vehicle fleet independently.

• Created and organized spreadsheets via Microsoft Excel to maintain order and distribute customers to the vehicle which best suited their service appointment, creating as much revenue as possible for the Dealership. NIELLO ACURA, SACRAMENTO, CA 1/2018 – 10/2018

Receptionist/Cashier

• Directed all incoming calls to the correct Department.

• Received customer payments for each vehicle service.

• Contacted each customer daily, ensuring they were receiving exceptional service during their visit.

• Logged all sales appointments into the sales board throughout shift.

• Monitored the customer lounge daily, ensuring customer refreshments were always stocked and sanitary.

• Created computer generated window stickers for each new car in stock.

• Submitted Release of Liability forms for each car traded to the California Department of Motor Vehicles, documenting the release of liability from the customer to the dealership. AVIS BUDGET GROUP, SMF Sacramento Airport Rental Terminal, Sacramento, CA 7/2017 – 1/2018 Rental Agent

• Greeted clients as they arrived in a friendly and helpful manner.

• Answered calls and scheduled reservations.

• Scanned al returning rental cars as they arrived, recorded gas/speedometer readings and ensured each customer was checked in upon arrival.

Amy Ott

916-***-**** adr8dk@r.postjobfree.com

Amy Ott

2 Page

AIM MAIL SERVICE, (Annex) Rocklin, CA 5/2017 – 8/2017 Clerk

• Packed and shipped large packages and important documents.

• Sorting and distributed all mail and packages to proper mailboxes

• Scanned each package as needed for customers to track their packages online.

• Created computer generated labels for each package.

• Scheduled appointments and handled cash deposits.

• Performed opening and closing procedures each shift. PANDA EXPRESS, Roseville, CA 5/2015 – 4/2017

Cashier

• Took customer payments for each order.

• Performed opening and closing procedures.

• Handled large bank deposits and counted cash in the store safe at the beginning and end of each day.

• Counted and ordered store inventory weekly.

• Created employee schedules.

EDUCATION

Antelope High School – Graduate, May 2016 (GPA 3.4) COMMUNITY SERVICE

Key Club – Active Member

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