Front Desk Customer Service Medical Office
Resume:
Melissa Figiel
Hurst, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Millwood Psychiatric Hospital - Arlington, TX
January 2022 to Present
Crisis Hotline
Customer Service Policy meet their needs/positive resolutions
Greet Assist Patients /Families
Answer Incoming calls Main Line
Assist w Intake Of Patients
Assist the Staff/Facility
BHT
The Right Step DFW Addiction Facility - Euless, TX
August 2021 to October 2021
FACILITY CLOSED 10-25-21***
Assist Patients in All Areas
Help families/patients with needs/ concerns
Vitals Daily
Shift Reports
Nightly Rounds
Assist Intake/Discharge Patients
Office Support/MA
786 Medical - Euless, TX
February 2015 to September 2021
Answer Phones
Front Desk
Collect co pays/Payments
Customer Service Policy for Patients/Meet their Needs
Triage
Administer Flu Vaccines
Assist FNP Well Women Exams
Insurance Verification
Order Supplies/Medicines for Office
Office Referrals for Patients
Interactions with Pharmaceutical Reps
Education
Associate's degree in MA
Skills
• Computer skills
• Vital signs
• Medical office experience
• Front desk
• Customer service
• CPR Certified
• Medical terminology
• Medical records
• Caregiving
• EMR systems
• Microsoft Office
• Medical scheduling
• Patient Care
• Experience Administering Injections
• Triage
• Insurance Verification
• Clerical Experience
• HIPAA
• Multi-line phone systems
Certifications and Licenses
Graduate Brown Mackie 2015 MA
MA Program
BLS Certification
Additional Information
CPR Certified
CPI Certified
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