Data Entry Customer Service
Resume:
Cynthia R. Berdine
Merrillville, IN 46410 ***************@*******.*** Summary of Qualifications:
A well rounded professional offering more than twenty years experience in the work force. Career experiences range from supervisory work, to accounts receivable/accounts payable duties, to payroll, bookkeeping, and auditing. Employment Experience:
December 2005 – March 2008 Accountemps
Robert Half International, Inc. Chicago, IL
Performed temporary assignments at an assortment of companies, utilizing my skills and training in accounting.
Served as Accounts Payable Manager and Accounts Receivable Manager
Performed daily auditing of sales and payable functions.
Managed Bank Reconciliation’s
Attained a dual role for both Payroll and Accounts Payable duties
Developed an In-depth knowledge of GAAP and accrual-basis accounting. January 2000 – July 2005 Accounting Analyst
Parco Foods L.L.C. Blue Island, IL
Responsible for working with inside and outside sales for total account management of sales contracts with the customer. Such responsibilities have included entering new deals including pricing, marketing, early buys, and growth programs into a promotional system. Other areas of involvement have included billing on a daily basis, researching unauthorized deductions, issuance and resolution of customer complaints, and generation of sales reports to examine ordering trends among customers.
Worked closely with inside & outside sales such as regional sales representatives, brokers, and customers to setup and coordinate price lists and promotional contracts
Generated sales summary reports to analyze product and customer order trends
Performed monthly distribution reports for Kroger and Empire Beef encompassing divisional sales
Researched and resolved customer payment discrepancies
Created and distributed special price lists among all sales regions including corporate accounts
Helped develop, plan, test, and implement a new promotional pricing system
Supported reorganization of A/R Department: learning new A/R skills to better serve customers, sales people, and the customer service department at Parco Foods
Assisted in creation of department procedures
Collaborated with A/R team to understand regional deals, and how to enter and issue proper customer credits
Made inquiries to understand customer credit and trial balance applications
Streamlined job procedures in accordance with company policy
Ran credit checks (D&B reports) on new customers
Entered customer complaints as needed when problems such as pricing and shipping issues would occur
Established credit holds and administered charge backs
Oversaw removal of pricing and credit holds within 24 hrs
Provided timely billing and cash application
Carried out month-end closing
Composed accrue lists to anticipate and forecast future deductions
Reconciled brokerage at month end
Helped implement all existing price lists into Lotus Notes
Administered collections
Setup new customer and broker accounts
Cynthia Berdine - Page 2 of 2
September 1995- Accountemps
December 1999 Robert Half International, Inc Chicago, IL Performed temporary assignments at various companies, utilizing my skills and training in accounting. Accounts Payable Work through Accountemps
• Performed weekly check runs
• Handled expense reports
• Managed coding and entering of invoices
• Carried out month-end closing
Accounts Receivable Work through Accountemps
• Executed data entry
• Processed cash EDI exchanges
• Assisted with BPCS implementation at UGN, Inc.
Software Experience:
• Achieved a high level of computer literacy. Can adapt almost instantly to any software package
• Acquainted myself with Windows 95, 98, XP, and VISTA operating systems
• Acquired some experience with programming languages such as Cobol
• Trained to use Quick Books 2007, Office 2000, Office 2007 (Word, Excel, PowerPoint), Lotus 1-2-3, Lotus Notes Education:
2007 – 2010 DeVry University
Bachelor of Science (B.S.) in Technical Management with a Core Concentration in Accounting A variety of courses included Project Management; Managerial Accounting; Intermediate Accounting I-II-III, Financial Accounting, Principles of Management; Principles of Economics; Senior Project; Advanced PC applications; and Advanced Composition
1984-1986 Indiana Vocational Technical College, Gary, IN Associate in Applied Science (A.A.S.) in Accounting Technology Courses taken were Accounting 1-2-3; Cost Accounting; Computerized Accounting; Intermediate Accounting 1-2-3; Accounting Principal 1-2-3; Budgeting; Payroll; Business Law; Data Processing; Business Communications; Office Calculation; Technical Business, and Financial Math (60+ credit hrs. of business courses) Extracurricular Activities:
President of the Accounting Club
Vice President of Student Senate and a member of the Marketing Club Additional Skills:
Obtained great insight into salespeople with regards to what they really want as opposed to what they ask for
Cultivated well-developed communication and interpersonal communication skills while dealing with all levels of management including senior management
Developed excellent listening skills
Adapted time management techniques for daily activities including project management
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