Medical Assistant Data Entry
Resume:
Sybrena Haughton
Orlando, FL *2807
********@*****.***
Objective I want to succeed in a stimulating and challenging environment, where I can utilize my skills, knowledge and experience to be an asset to your company.
Key Skills Managing office telephone systems, including answering calls and returning messages, Scheduling patient appointments and maintaining communication to confirm future appointments, Documenting patients' medical information, including medical history and health insurance information, Performing data entry tasks to document patient records within facility databases and maintaining patient files, Coordinating daily office activities, greeting patients and checking patients in and out for their appointment's, Proficiency in administrative tasks, Excellent interpersonal skills, Ability to communicate effectively, Exceptional attention to detail, Familiarity with digital record systems, Medical billig and insutance and medication verfication.
P R O F E S S I O N A L E X P E R I E N C E
Care XM (PCA) Patient Care Advocate/ Scheduler Remote10/2020 to Present
At CareXM I use a HIPAA compliant customer experience management (CXM) tool designed to increase efficiency for providers and provide fast, reliable care for my patients.While working from home, I act as the front desk position for many doctor’s offices, hospice centers and other types of healthcare facilities across the nation. I connect patients and caregivers in a new way, making it easier for both parties to stay connected after hours and helps maintain a thriving medical practice without having to filter calls. I triage and rout urgent medical calls to the appropriate personnel, during office hours and after hours. Duties include but are not limited to the following:
•Triaging caregiver phone calls over the phone.
•Alleviating demands for on-call nurses, improving work-life balance.
•Reducing home visit demands by resolving non-emergent calls without needing to contact on-call nursing staff.
•Support for high call volume, allowing staff to focus on doing other aspects of their job needs.
•Contacting the on call doctors for emergency situations.
•Improving patient satisfaction with caring, competent phone support.
•Access to carefully screened registered nurses all adhering to our personal and professional standards.
ORLANDO HEALTH, ORLANDO, FLSterile Processing Tech, Jan 2017- July 2108
Duties include cleaning, decontaminating, disinfecting and sterilizing, surgical instruments, trays and packs, reusable medical devices and patient care equipment according to established standards and procedures. Documenting and keeping accurate records. Having clear communication between doctor staff and patients.
CHILDREN’S SPECIALIZED HOSPITAL; NEW BRUNSWICK, NJ
Medical Assistant, July 2014 - Oct 2016
Administrative duties including scheduling appointments, updating and filing patients’ medical records and arranging for hospital admission and laboratory procedures. Other duties including taking patients vitals and reporting patients history and returning patients voicemails.
AUTO ZONE; IRVINGTON, NJ
Part Sales Manager, October 2010 – July 2014
Parts inventory, ordering and issuing parts, processing work orders, reconciling parts inventory to database, Customer service
Train new employees and assisting store manager.
NOVA SOUTHEASTERN UNIVERSITY; FORT-LAUDERDALE-DAVIE, FL.
Medical Assistant May 2009 – August 2009
Worked hands on with patients to administer vaccines and EKGs, take vitals, escort patients to examination rooms, take blood, assist doctor as requested
Maintained patient rooms by making sure rooms were clean, fully stocked and equipment was operational.
Excelled at and quickly adapted to working in a fast-paced facility with multiple doctors
Provided patients with basic instructions and information regarding their up and coming examination procedures
E D U C A T I O N
EVEREST INSTITUTE, MIAMI, FL
Medical Assistant Diploma June 2008 - July 2009
GOVERNMENT HIGH SCHOOL, NASSAU BAHAMAS
September 2005 – June 2008
R E F E N C E S U P O N R E Q U E S T
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