Customer Service Representative

Loretta Harris

**** ********** ** ** 505-***-**** ************@*****.***

CAREER OBJECTIVE

To utilize my high-quality expertise in property management and customer service skills to support day-to-day operations of an apartment rental property, while facilitating excellent service for both the property owners and the residents.

WORK EXPERIENCE

Property Manager August 2020—May 2021

Kay Kay Realty

Responsible for the daily operation of the property as well as ongoing compliance of LIHTC program rules and applicable federal, state, and local laws and regulations.

CNE August 2019 — August 2020

Alorica

• Customer service representative / agent for current client USAA Bank.

Property Manager April 2018 — July 2018

Ortiz Apartments

•Accounts payable, accounts receivable, processing vouchers, processing monthly EIV report. Answered phones as needed, returned calls and maintained resident relations.

•General property management maintaining a high occupancy ensuring office staff and maintenance staff are in compliance. Maintained low delinquency, filed court evictions and issued violations etc.

Apartment Manager January 2006 — April 2018

Lifestyle at Palomas Apartments

• Maximized occupancy levels, collections, maintenance, resident relations, enforced contracts/leases and insured compliance with regulatory requirements.

SKILLS

•Proficient in Microsoft Office 10

• Excellent communication skills both verbal and written which mirror my customer service

•Multitasking and organizational skills with a sharp eye for detail

• Knowledge of Landlord/Tenant Laws

•Adapt easily to most working environments.

EDUCATION

TVI/CNM August 1993 — October 1998

Accounting/ business management

West Mesa High School May 1994

High School Diploma

Grade Average: 3.5

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