Data Entry Customer Service

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Brooke_Pelcha_Resume A ee

North Bend, OH 45052 513-***-**** *******@*****.***

e Providing Great Customer Service e@ HIPAA Compliance

Process improvements ® Inventory and restocking

Multidisciplinary Team Collaboration e Technical Support

@ Patient Communication e Recordkeeping strengths

@ Scheduling e Professional telephone demeanor

Health Unit Coordinator Cincinnati Children's Hospita! Cincinnati, OH

¢ Communicated with patients, ensuring that medical information was kept private.

¢ Coordinated front office duties, including customer service, patient scheduling.

¢ Maintained office supplies inventory by checking stock and ordering new supplies

as needed.

e Answered phone calls for allergy/pulmonary department.

e Successfully scheduled patient appointments and placed reminder calls to deliver

exceptional customer experience.

Collaborated with assistants and staff to prepare and set up rooms with adequate

supplies and equipment.

¢ Carried out office duties utilizing data entry skills in framework of medical

database.

Health Unit Coordinator Certification Program

Cincinnati State Technical And Community College, Cincinnati, OH

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