Customer Service Security Officer

Benjamin J. Meade

Kingsport, TN *****

Summary:

• Contact our clients' existing customers to renew subscriptions or upsell products and/or services to the customer

• Responsible for improving customer retention through programs and service provided to the customer

• Continually maintain working knowledge of our clients' products, services and promotions

• Make recommendations according to customer's needs

• Provide customer service to clients calling in with questions about college loans

• Determine what type of loan would be best suited for their situation.

• Research problem that occur while in the loan process.

• Document all information discussed.

• Assist client through the loan process.

• Provide Customer Service, bagging groceries, information on products.

• Provide other services such as propane swaps, locating product, keeping front clean

• Used Compactor

Programming Skills

HTML, MIS Designer, USCRIPT, Access,Windows, Word, Excel, Outlook Express, Visual Studio 2005, Visual Studio 2010, C#,TSQL, Data Warehouse, COBOL 85, 74, ECL, GUI Interfaces TIP, MICRO FOCUS, DMS2200 Database

Additional Working Experience

Was Instrumental in converting the old PAL language to COBOL85 for the Air Force. This was over a million lines of code.

Developed new systems for the North Carolina Mental Health, Substance and Developmental Disabilities.

Worked as an Inventory Clerk, ordering part, making certain the right parts get to the floor, customer service associate selling and renewing magazines.

Help Applicant with choosing the type of college loan processing.

Served in the Air Force from 1968 – 1972 as an Air Crew Egress Repairmen. I perform maintenance on the F4 ejection seats. I reached the rank E5 – Staff Sargent. I also supervisor on the night shifts.

Professional Experience

Dial America, Gray, TN

March 2016 – June 2016

Sales Agent

• Contact our clients' existing customers to renew subscriptions or upsell products and/or services to the customer

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken

Advance Call Center Technologies, Johnson City, TN

June 2016 - September 2016

Sr Credit Analyst

College Ave Project(Student Loans Application on Internet)

Johnson City, TN

• Provide customer service to clients calling in with questions about college loans

• Determine what type of loan would be best suited for their situation.

• Research problem that occur while in the loan process.

• Document all information discussed.

• Assist client through the loan process.

• Outbound calling to applicants to help with any problems that they might have.

• Answer questions what determine credit.

• Review credit scores.

• Contact colleges to determine if they have received payment and determine what action to take if there was problem with the disbursements of funds.

Food City #629, Johnson City, TN

September 2015 - June 2016

Customer Service Front End

• Provide Customer Service, bagging groceries, information on products.

• Provide other services such as propane swaps, locating product, keeping front clean

• Used Compactor

• Stocked Shelves

• Make Deliveries

Food City, Kingsport, TN

July 2015 to September 2015

Customer Front End

• Provide Customer Service, bagging groceries, information on products.

• Provide other services such as propane swaps, locating product, keeping front clean

Dial America, Gray, TN

March 2015 to April 2015

Sales Agent

• Contact our clients' existing customers to renew subscriptions or upsell products and/or services to the customer

• Responsible for improving customer retention through programs and service provided to the customer

• Continually maintain working knowledge of our clients' products, services and promotions

• Make recommendations according to customer's needs

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken

Carter County School System, Elizabethton, TN 37643

September 2014 to March 2015

Substitute Teacher

Substitute grades K – 8th grade.

• Have the student complete assignment that the teacher left and fill in for any other activities that are required

Smoky Mountain Center, Asheville, NC 28801

October 2013 to March 2014

Programmer

• Responsible for developing and maintaining software for mental health, developmental Disabilities and Substance Abuse

• Develop software for the Accounting Department to determine which records are needed to create files that are used in Excel files, and also update database records and develop reports. This Excel files are sent by script to specified user.

• Develop Queries using Access 2007 to retrieve data to develop testing and reports for different department managers

• Interact with user to determine their needs and analyze data for accuracy

• Develop test procedure for checking the accuracy of the software

• Develop Documentation for all changes and new systems

Western Highlands Network, Asheville, NC

July 2012 - October 2013

Programmer

• Responsible for developing and maintaining software for mental health, developmental Disabilities and Substance Abuse

• Develop software for creating and updating database records and reports

• Develop Queries using Access 2007 to retrieve data to develop testing and reports for different department managers

• Interact with user to determine their needs and analyze data for accuracy

• Develop test procedure for checking the accuracy of the software

• Develop Documentation for all changes and new systems

CenterPoint Human Services, Salem, NC

Jan 2008 to July 2012

Programmer/Analyst

• Developed and maintain software for mental health, developmental Disabilities and Substance Abuse

• Develop Window screens using VS2010 C# that are use to create and update Database records

• Develop software for creating and updating database records and reports using USCRIPT, HTML

• Develop reports using Visual Studio 2005 that retrieves data from the SQL Server (Data Warehouse).

• Develop views for PIVOT tables using TSQL Server 2005 (Data Warehouse)

• Interact with user to determine their needs and analyze data for accuracy

• Develop Workflows

• Develop test procedure

• Attend CFT meetings Cross Functional Teams (6). These committees are designed to work together with other teams to determine how to accomplish our goals in helping the consumer in the counties we are responsible for

• Responsible for Mainframe System Maintenance

• Upload and download files from the State(files that update the DB for reporting purposes)

• Keep track of backing up System(user sign-ons, passwords.)

• Security officer

• Microsoft certification in VS2005 C#

Triad Aviation, Burlington, NC 27217

April 2007 to January 2008

Inventory Clerk

• Create Purchase orders for ordering parts for aircraft engines from different venders

• Create Repair orders for repair of aircraft engines parts

• Keep log of engines parts that need to go back to the factory for credit

• Follow-up on outstanding orders by contacting the venders and determine when they will be able to complete repairs

• Keep management current on progress of repairs and parts that are on order

• Use Turning Point (Accounting/Inventory Software) to develop purchase and repair orders

• Keep the current inventory update by ordering part and supplies

• Use PC (Windows Professional and XP, Word, Excel, Outlook Express), faxes, copiers, printers

• Keep the Outstanding Work Order report updated. This is an overview of the work that is going on in the shop

• Answer phones and direct calls to the appropriate person

• Meet customers when they come in the main lobby

LabCorp, Burlington, NC 27215

December 2001 - September 2006

Senior Programmer/Analyst

• Developed software to create lab reports for hospitals and doctor’s office in batch and Transaction Processing in accordance with HIPPA rules from detailed specification

• Used Team Track to keep track of progress of software development

• Developed a new reporting program that automated calculating the lab results that had to be done manually before. This helped save the company money

• Developed documentations and testing procedures

LITTON/PRC, Montgomery, AL

July 2000 to December 2001

Senior Programmer

• Developed software to create reports both in batch and TIP from detailed specification

• Maintained and added new requirements to the existing software

• Converted current software to new WEB based system

Global Payment System, Atlanta, GA 30328

February 1998 to July 2000

Senior System/Analyst

• Developed software to create reports, update database and transfer files

• Responsible for testing of enhanced or new software for over 2200 accounts

• Converted IBM system to a UNISYS System

• Lead programmer in the development of converting software for Y2K project

WANG/INET, Montgomery, AL

September 1994 to January 1998

Programmer/Analyst

• Technical Coordinator assigned to the Air Force's Accounting and Finance System on conversion process

• As a Project Leader kept managers and users up to date on the development and progress of conversion

• Managed 5 – 7 programmers time and progress and would distribute work assignment

Harris Data Services, Dulles, VA

September 1992 to January 1994

Programmer/Analyst

• Developed software including analysis, design and coding of both batch and online

• Maintained and added new requirements to the existing software

• Developed documentations and testing procedures

Univac/Sperry/Unisys, Montgomery, AL

November 1972 to October 1992

Senior Application/Analyst

• Computer Operations Supervisor

• Developed software including analysis, design and coding of both batch and online

• Support of LIBRA project assigned to the Standard Base Supply System.

• Responsible for over 25 new programs in the existing conversion of over 1 million lines of Air Force (PAL) language to COBOL 85, TIP.

• Project Leader for design and redesign of functional programs

• Reviewed tasking provided by the customer and assigned work to 6 -10 other contractors

• I was responsible for developing Concurrent Processing.

• This process daily supply transactions and updated user files and without adversely effecting normal operations.

Contact this candidate