Front Desk Customer Service

Alicia Neville

Brooklyn, NY

Authorized to work in the US for any employer

Work Experience

Teacher

Ascend Public Charter Schools - Brooklyn, NY

August 2019 to Present

1. Develop and teach the lessons for the Social Studies Scholars Gen Ed/ ICT 2. Use student data to help close learning gaps.

3. Observe and provide in-class support to the other Social Studies teachers 4. Referred scholars who needed Multi-Tiered Systems of Support. 5. Maintains professional competence by attending staff development programs, curriculum development meetings and other professional activities. 6. Participates in various student and parent activities which occur in school including PTA, student clubs and after-school activities.

7. Creates an effective learning environment through functional and attractive displays, bulletin boards, and activity/learning centers.

8. Performs any other related duties as assigned by the Principal or other appropriate administrator. 9. Communicated daily attendance

10. Taught guided reading instruction to scholars who were not on the correct reading level for their grade.

Leadership- Grade Team Leader

Ascend Charter School - Brooklyn, NY

Present

• Coach team members

• Develop team strengths and improve weaknesses

• Identify team goals and evaluate team progress

• Resolve conflict

• Organize team initiatives

• Prepare Grade team meeting agenda or appoint a designee

• Create school wide morning advisory

• Work with grade level team on collecting, charting and reporting data in relation to student learning targets/standards and student performance data in relation to target/standard

• Assist grade level team in analyzing their students’ results, concentrating on specific students who are proficient, approaching proficiency, and falling far below proficiency on the identified standards-based concepts and skills.

Front Desk Coordinator

Manhattan Sports Medicine - New York, NY

September 2017 to July 2019

•Schedule appointments via Telephone/ Email

• Register patients

• Process Medical Record request

•Request and update authorizations

• Collect Co-Pay/Deductibles/Co-insurance

• Collect insurance reimbursement checks and update patient accounts

• Handle inbound and outbound phone calls

• Send and receive insurance claims

• Collections for past and present patients

• Explain insurance benefits to patients

• Inventory/ Supplies

Site Supervisor/ Senior Medical Receptionist

Professional Orthopedic & Sports Physical Therapy - New York, NY August 2015 to September 2017

•Greeted patients

•Answered any inquiries, in person or on the telephone

•Submitted and obtained insurance authorizations and pre certification

•Called Doctors offices to obtain updated prescriptions/referrals

•Scheduled and maintained patient appointments into an EMR system

•Collected Co-Pay/Deductibles/Co-insurance

•Verified patient's insurance coverage and benefits

•Made bank deposits/ updated cash logs

•Filed appeals for denied patients

•Update patient charts (DX, CPT, ICD codes etc.)

Cashier/ Customer Service

Pathways to Housing - New York, NY

September 2013 to March 2014

•Stocked Shelves

• Setup in-store displays

• Made Mylar labels for products

• Responsible for checking out customers using computerized cash Register

• Directed incoming phone calls

Administrative Assistant

Pathways to Housing - New York, NY

January 2013 to 2014

•Scheduled and coordinated meetings, interviews

• Entered data into spreadsheets, sent faxes, and managed patient files

• Answered, screened and transferred inbound phone calls

• Received and directed visitors and clients

• Resolved administrative problems and inquiries

• Made Travel arrangements

Counselor

Boys Scouts of America - New York, NY

August 2012 to August 2012

to August 2012

•Lived with and supervised children between the ages of 6 and 11

• Made sure they went to their planned activities daily

• Made sure they ate three meals a day

• Supervised daily showers

• Made sure they cleaned their sleeping quarters daily Counselor

Girls Quest - New York, NY

June 2010 to August 2010

Living with and supervising children between the ages of 8 and 11

• Made sure children went to their planned activities daily

• Made sure they ate three meals a day

• Supervised daily showers and made sure each child had their laundry completed Education

Master's in Healthcare Administration

Kaplan University-Davenport Campus - Davenport, IA September 2014 to June 2018

Bachelor's in Occupational Therapy

Touro College - Brooklyn, NY

September 2010 to June 2014

Skills

• ACCESS (2 years)

• EXCEL (5 years)

• MICROSOFT OFFICE (5 years)

• MS OFFICE (5 years)

• POWERPOINT (5 years)

• Front Desk

• EMR

• Front Office

• Marketing

• Billing

• Scheduling

• Cash Handling

• Receptionist

• Outlook

• Management

• Microsoft Word

• Customer Service

• Organizational Skills

• Teaching

• Time Management

• Leadership

• Special education

Certifications and Licenses

Driver's License

Teaching Certificate

Additional Information

COMPUTER SKILLS:

Microsoft Office, Excel, Access, PowerPoint and Internet Navigation

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