Project Manager Business Analyst

LISA M.

SPARKS

Phoenix, AZ ***** 623-***-****, ************@*****.***

PROFESSIONAL SUMMARY

Customer-centric, analytical, metrics driven and solution oriented motivated self-starter, professional with extensive experience in project management. Possess excellent communication and interpersonal skills and can build rapport with business partners, colleagues, customers and management teams. History of success multi-tasking and handling concurrent projects. Effectively able to prioritize and provide creative solutions to complex problems. SKILLS

Contract management Attention to detail Critical thinking

Data analysis Multitasking Problem-solving

EXPERIENCE

Project Manager

American Express Phoenix, AZ

April 2010 - February 2021

Accountable for delivering projects on time within budget and at an acceptable risk

Led cross-functional projects by collaborating with a variety of business partners across various markets

Supported long-term servicing strategies through data analysis and gathered business requirements, created implementation reviews and project presentations

Performed project budgeting and cost containment and created cost-benefit analysis to prioritize projects

Coordinated, planned, and executed all aspects of Project life cycle

Maintained project plans, created project updates, and controlled project expenses

Updated standard operating procedures and identified controls to close gaps and set up project meetings, created leader communications and steering committee reports Project Analyst

American Express

May 2007 - April 2010

Provided analytical support for projects including performance and cost evaluation analysis of operational metric and data

Managed Line of Business projects end to end

Participated in project analysis phases to ensure the business needs and requirements are met

Analyzed data for innovative solutions to support business growth or process improvement

Control and Compliance Analysis and Remediation

Business Analyst

Global Credit Administration

May 2001 - May 2007

Identification of procedural and processing gaps ensuring regulatory and Business Compliance

Discovery of trends through data analysis and implemented necessary improvement strategies

Developed risk assessments and tested identified controls while documenting errors and issues. EDUCATION

Bachelor of Business Administration

University of Phoenix, AZ