Customer Service Maintenance Worker

TYRONE JACKSON

*** ******* *****, *********, ** *4617

Mobile: 585-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATIONS:

* *****’ experience in maintenance and property improvement, which includes electrical, plumbing, drywall hanging, painting, tile, linoleum, demolition and moving

Ability to read schematics, blueprints, and standard or metric tape rules

Safely operate air compressors, forklifts, hand trucks, hydraulic lifts, compactors, air gun, and proficient with many types of standard mechanical tools

Possess a strong work ethic and excellent driving record, stable work history and credible references.

CDL A license - endorsements: double triple tankers, airbrake, and combination

Possess a strong work ethic and excellent driving record, stable work history and credible references

Personable and professional with a strong customer service orientation and problem-solving skills.

Accustomed to working under harsh weather conditions; easily lift and carry more than 50 pounds.

WORK EXPERIENCE:

Truck Driver – Studco Building Systems US LLC, Rochester, NY

7/2019 to Present

Operate a Flatbed Class A truck/trailer through all types of environments

Transport the goods manufactured and supplied by Studco to customers in a professional, safe and timely manner.

Follow all safe work instructions at all times and at times assist the warehouse operations team as directed

Deliver/pickup orders in accordance with delivery dockets and as instructed by Logistics Coordinators or Logistics Leadership.

Meet all housekeeping standards as required by Logistics team

Assist with Loading/Unloading as required

Responsible for ensuring all loads are secured to OH&S requirements

Customer Relations - Develop good relationships with all key site contacts

Directly responsible for maintaining the exterior and interior of the company provided vehicle including as directed by Management

Truck Driver - Kamco Supply Corp of New England, Rochester, NY

Delivering building materials to job sites within 100-mile radius.

Managing proof of delivery paperwork from customers.

Assisting workers in loading and unloading trucks.

Inspect vehicles for mechanical items and safety issues and perform preventative maintenance.

Meet delivery schedules

Document and log work/rest periods and miles spent driving and retain fuel/toll receipts

Comply with FMSCA regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures

Maneuver trucks into loading or unloading positions

Report defects, accidents, or violations

Wearing the proper safety equipment.

Driver/Courier – Amazon Delivery Company, Rochester, NY

10/2017 to 1/2018

Loading and unloading packages from delivery vehicles according to company guidelines

Delivering packages on foot or by vehicle to residences and businesses within a specified area

Communicate with dispatchers about deliveries before leaving the warehouse or store

Communicating with customers about delivery status updates using phone, text, email, or other methods

Keeping track of deliveries made and reporting problems to management

Ensuring safe operation of delivery vehicle by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance requirements

Maintaining accurate records of deliveries and mileage driven for tax purposes

Understanding company policies regarding customer service and behavior towards customers

Providing excellent customer service by greeting customers in person or on the phone, answering questions about products or services, and resolving issues

Maintenance Laborer Residential Student Living – RIT, Rochester, NY

7/2017 to 12/2017

Complete assigned general labor resident and community work orders.

Assist in the Preventative Maintenance program as assigned, that may include, but is not limited to: changing air filters, checking community systems/equipment is in good working order and functioning properly, maintaining pool and spa equipment (if applicable), checking community access points/gates are in good working order and functioning properly, etc.

Complete apartment make-ready duties including, but not limited to: trash outs, appliance checks for good working condition, wall repair and/or painting, furniture moving, cleaning, light bulb replacement, etc.

Assisting as needed and/or assigned with cleaning the interior and exterior building and grounds. This includes, but is not limited to: groundskeeping, vacuuming, mopping, pool/spa maintenance (if applicable), window cleaning, emptying community trash to appropriate collection bins, snow/ice removal (if applicable), etc.

Attend staff meetings and complete training as assigned.

Required to participate in On-Call rotation with other Maintenance Team Members for emergency work orders and/or lockouts.

OTR Truck Driver - Veriha Trucking, Inc, Marinette, WI

June 2016 to November 2016

37,000+ over the road miles both interstate and inner city

Safely operated in the eastern, northeastern, mid-western and southern regions

Complied with federal, state, and local regulations for the secure and safe operation of a commercial motor vehicle

Conducted daily pre-trip inspections to ensure safety features and systems are working properly

Adhered to DOT rules regarding the safe operation of the vehicle, which included maximum driving hours and minimum rest times.

Maintained a logbook to detail the number of hours driving and at rest.

Maintained safe vehicle and conditions in compliance with company and highway regulations

Laborer/Operator - Express Employment Professionals, Trevose, PA

January 2016 to May 2016

Operated various machinery in manufacturing companies

Laborer - Sharp’s Landscaping, Bristol, PA

September 2015 to December 2015 - (seasonal lay off)

Effectively and professionally communicated with staff, management, and clients

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Operated and maintained zero turn, 48 rider mowers, trimmers, weed whackers and edgers

Safely performed required tasks and general physical activities to complete client orders

Maintenance Worker, Driver - Church of Christ, Greater Wilmington, DE

July 2014 to September 2015

Effectively and professionally communicated with minister, congregation, and others outside of organization

Daily maintenance of church property and made repairs as necessary to keep occupied areas safe for everyone

Applied regular manicure to grounds and kept property clean of debris and trash

Transported congregation members to and from church

Maintenance Worker - Delaware Facilities Dept. Wilmington, DE

August 2010 to July,2014

Effectively and professionally communicated with supervisor, co-workers, and others outside of organization

Responsible for maintaining and repairing plumbing and electrical systems

Daily preventive maintenance activities (ie: floor upkeep, replacing broken or damaged tiles, etc)

Regularly checked tools and all safety equipment to ensure that they were in excellent working order

Evaluated information and projects to determine compliance with local and industry standards

Transportation - BreezeAway Limo and Shuttle Service, Cambridge, MD

April 2007 to July 2010

Communicated and interacted with supervisor, co-workers and BreezeAway clients

Checked logbook, post trip and all related documents to ensure safe and compliant trip

Read and interpreted maps to determine the quickest and safest vehicle routes

EDUCATION:

Smith and Solomon, Philadelphia, PA – March 2016 to June 2016

Graduated with 160+ instructional and training hours

CDL A License 2016

Delaware Tech & Community College, Dover, DE

CAD Programming, GPA: 3.77 / 48 credits, Dean’s List 1993-94

High School Diploma (GED), Groove Adult Education NCC, Wilmington, DE

References Available Upon Request

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