Customer Service Property Manager
Resume:
Property Management
Results-oriented and reliable property management professional with 10+ years of experience in Property Management with expertise in resident account management for a property grossing $10M annually.
Self-motivated and energetic with demonstrated success in reducing property delinquency while providing team leadership focusing on resident retention and enhancement of resident satisfaction.
Highly skilled in staff management, training, development and performance management; provided assistance to other properties in development of methods to reduce property delinquency.
Hard-working, fast learner, who streamlined lease and application process to enhance efficiency, reduce paperwork and increase customer satisfaction.
Excellent written and oral communication skills, problem solving and interpersonal abilities with ability to build a rapport with customers, staff and management to ensure positive internal and external communications;
Strong project management, detail orientation and multi-tasking, plus an innovative professional who manages resources effectively and works efficiently in stressful and fast-paced environments while prioritizing responsibilities to meet time-sensitive deadlines.
Technical Proficiency: Microsoft Windows XP; Microsoft Office: Word, Excel, PowerPoint, Publisher, SharePoint and OutLook. Property Management Software: YARDI, MRI, RealPage, Focus, Appfolio
AREAS OF EXPERTISE
Property Management
Staff Management/Mentoring
Training/Development
Cash / Report Management
Leasing/Marketing Strategies
Section 8 / Fair Housing
Customer Relations/Satisfaction
Sales/Closing Techniques
Delinquency Management
Resident Retention
Process Improvements
Account Management
PROFESSIONAL EXPERIENCE
Faller Management Aug 2017 – Present
Floating Property Manager
Processes rent payments.
Inquires about late payments and assists in handling any eviction issues.
Interviews new prospective tenants and gives tours of property.
Processes applications, conducts credit checks and calls references.
Distributes and collects leases and ensures that all required legal documents are signed.
Addresses and promptly resolves questions, requests, and complaints from tenants.
Creates and distributes marketing materials for the property management company.
Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure
empty units are ready for new tenants.
Maintains maintenance requests/responds to emergency maintenance or safety calls.
Assists in hiring a grounds crew and other staff necessary for the upkeep of the property.
Manages budgets and accounts/bill pay
Reports any problems or issues to property manager.
Manages records and files of current tenants.
Capital Shield Property Management Apr 2013 – Aug 2017
Asset Manager
Development and direction for outreach marketing campaigns, promotional events and recommendations for leasing specials and customized strategies.
Utilization of property management software system for recordkeeping of traffic and leases; completion of lease paperwork.
Manages maintenance schedules and budgets, delivers planned and property maintenance.
Selects and works with outside vendors: equipment, parts, electrical services, etc.
Runs an efficient repairs reporting system and responds quickly to any emergencies.
Manages maintenance schedules and budgets, delivers planned and property maintenance.
The Donaldson Group – Hyattsville, MD Oct 2009– Apr 2013
Property Manager – Park Cheverly
Residential Property Manager of a 310 unit multi-family housing community with revenues of $10M annually; responsibility for marketing and financial, tenant and occupancy, staff supervision and overseeing facility day to day operating.
Management of property budget and operating expenses. Creating monthly reporting to owners explaining profits and loss. Adjusting of monthly rent, specials, and promotions to stay commutative with the surrounding market.
Continually assess the tenants' satisfaction as regards the property's amenities versus those of competing rental properties in the area.
Maintain relationships with contractors and repair companies, budget capital expenditures, and monitor the quality of all repairs and maintenance.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
The Donaldson Group – Hyattsville, MD July 2008– Oct 2009
Assistant Property Manager – Park Cheverly
Residential account management of a 310 unit multi-family housing community with revenues of $3.7M annually; responsibility for leasing and marketing, staff supervision and management, and customer service.
Creation of process improvements to streamline application and leasing process eliminating unnecessary paperwork, enhancing productivity and client relations.
Maintenance of low delinquency rates through aggressive collection strategies.
Troubleshooting of minor computer issues thereby eliminating the need for Technical Support.
Administrative support including preparation of legal paperwork; cash reports and delinquent account reporting.
Excellent customer service and timely problem resolution to resident concerns.
Event and function planning for resident activities to support resident retention.
The Donaldson Group – Silver Spring, MD Jun 2005– July 2008
Leasing Manager – Ashford at Woodlake Apartments
Responsible for leasing for 535 unit multi-family community including development of marketing strategies and advertising techniques to attract potential residents; competitive analysis of market and properties.
Development and direction for outreach marketing campaigns, promotional events and recommendations for leasing specials and customized strategies.
Staff management and scheduling to optimize property coverage; coaching and training of staff on sales techniques.
Utilization of property management software system for recordkeeping of traffic and leases; completion of lease paperwork.
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