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Eman Mekky

GENERAL INFO

Full Name: Eman Mohamed Moursy Mekky

Date of Birth: 5th of July 1987

Nationality: Egypt

Marital Status: Married

Location: Moharram Beek, Alexandria, Egypt

CONTACT INFO

Mobile: 012********

Phone: 010********

Email: adr8bt@r.postjobfree.com

LinkedIn: http://eg.linkedin.com/in/emanmekki/

PROFESSIONAL EXPERIENCE

Aug 2017 to Present

(4 years and 3 months)

QHS Senior Specialist at Vocational and Employment Training Center Alexandria, Egypt

Industry: Training and Coaching. Company Size: 51-100 employees 1-Handel and maintain ISO 9001, 45001 & 14001 Certification:

-Prepare, review, and publish all procedure which required by the ISO standards.

-Control all the document which related to QHS.

-Conduct the awareness sessions against ISO 9001, 45001 & 14001.

-Handle whole external audit process.

2-Internal Audit Plan:

-Establish and execute the plan which include schedule the audit dates and send invitation to the auditees.

- sent the audit plan reports to the Executive Director.

-Follow up the NCRs which raised from the audit.

-Train the internal auditors team.

3-non-Conformity:

-Establish, follow-up NCRs and file it

-Evaluate the corrective actions.

-Make the required improvement based on NCRs. cooperating with the process’s owners.

4-Communication Meetings:

-Create the procedure.

-send invitation to departments with communication meeting issues.

-Publish the meetings decisions to the concerned departments.

-Follow-up the decisions execution.

5-Stakeholder Satisfaction Rate:

-Create the procedure.

-Execute the process in cooperation with Business Development team. 6-Customer Satisfaction Rate:

-Create the procedure.

-Collect data and contact the customers to file in the Customer Satisfaction Survey. 7-Monitoring Plan:

-Establish and execute the plan.

-Follow up the plan activities.

-Send reports to the Executive Director.

8-Visual Audit Plan:

-Establish and follow-up

-Communicate it the Executive Director to assign the responsibilities. 9-Assure that every single request has been fulfilled based on the customer requirement and control the non-conformed services. 2

10-Departments planning, objectives and KPIs:

-Support in establish it annually basis.

-Measure and analysis the variance between the planed and the actual.

-Review the findings with the departments heads to define the root causes and take the appropriate corrective actions. 11-Held awareness and internal auditor sessions for the all staff and internal audit team.

3

Jan 2014 to Jul 2017

(3 years and 6 months)

CEE at VFS Tasheel Egypt

Alexandria, Egypt

Industry: Business Services - Other. Company Size: 501-1000 employees

-Manage visa application process starting from document collection and scrutiny, handling customer queries, record maintenance

- Handling customer/applicant queries personally or via email, telephone

-Ensuring all administration and logistics of passport delivery to consulate / applicant

-Maintain and record all application data

-To spot incorrect or incomplete information from submission officers to ensure accuracy of the visa application

-Handling customer/applicant queries personally or via email, telephone

-Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics

-collect visa application from submission officers

-verifying & audit every application (document, labels & data)

-complete the audit cycle at OPSYS system

-out scan the passport to mission, delivery department & courier

-in scan passport from mission

-contact the client in case of missing document

-maintenance the pending passport file

-report to VAC supervisor with passport transaction by the end of every day 4

Oct 2010 to Jun 2013

(2 years and 8 months)

May 2009 to Mar 2010

(10 months)

EDUCATION

Senior Training Coordinator Act As Office Manger at Quality Academy Alexandria, Egypt

Industry: Education. Company Size: 11-50 employees Training Implementation & Coordination:

Represent training division to our candidates and clients, at the company and outside - including providing first

point of contact cover when necessary.

Follow up expected trainees, by phone, email, or visit, as required. Respond proficiently to all training inquiries via email or phone. Identify customer needs and assess to the appropriate training program. Helping candidates in choosing their interested training programs, and in the registration process

Increase the company’s database and increase the company’s relationships with clients

Set the training schedule on yearly basis.

Arrange training venues upon the scheduled training programs. Supervise registration lists, confirmation phone calls and emails to both trainees and trainers.

Manage/Coordinate all on-site logistics.

Helping to formulate new ideas to add value to current training portfolio and to maximize external income coming to

the company.

Training Development:

Participate in the development of proposals and offers. Handle daily inquiries from potential customers.

Responsible for online market channels and advertising for all training programs. Feedback & Problem solving:

Manage and problem solve concerns as they arise.

Evaluating training and development programs.

Follow up on instructor performance and evaluation. Analyze customer satisfaction through feedback forms after each program. Maintain the professional company image through phone interaction, email or face-to-face interaction.

Document Controlling:

Input attendance information and results, updating individual trainees’ records Keeping training records and files up to date, filing forms. Reporting:

Produce a weekly report on all activities.

Gather feedback of participants on programs structure & content and develop periodical reports with recommendations.

Monthly monitor and report of actual performance against business plan. Sales Executive at Elmasrya for Cars

Alexandria, Egypt

Industry: Automotive. Company Size: 51-100 employees 2018 - 2021 MBA in Business Administration

Arab Academy for Science, Technology and Maritime Transport (AAST), Egypt Overall Grade: Excellent

2004 - 2008 Bachelor’s Degree in Chinese & English Languages Ain Shams University (ASU), Egypt

2004 Thanaweya Amma

Taha Hussien, Egypt

Overall Grade: Excellent

5

ACHIEVEMENTS

Establish ISO 9001,45001 & 14001 System for my Organization.. CERTIFICATES AND TRAININGS

Nov 2020 SIYB at ILO

Oct 2020 Get A Head at ILO

Nov 2019 Lead Auditor ISO 9001:2015 (Score: 75 out of 90) Sep 2019 TOT at Retail Academy

Jan 2019 Internal Auditor ISO 45001 & 14001

Dec 2018 SPSS at Arab Academy For science and Technology Jun 2018 TOT at VTEC

TOT for Soft Skills

Jan 2015 TOT at CBS

Dec 2014 PMP at New Horizon

Oct 2014 Business Etiquette at CBS

Apr 2014 WOW Factors Of Communication at CBS

LANGUAGES

• Arabic: Native

• English: Fluent.

• Chinese: Advanced.

SKILLS AND AREAS OF EXPERTISE

• Expert in Interpersonal skills.

Advanced in Analytical Thinking, Multi-tasking, Internet, Environment, Health, and Safety (EHS), Business Development, computer, ISO 9001, Iso 45001, ISO 14001, Quality Assurance, Management, Training and Microsoft Outlook. Advanced in Coordination, Customer Service and Administration

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