Customer Service Administrative Assistant
Resume:
Carol K Perry Home: N/A
**** ******* **. ****: 575-***-****
Las Cruces, NM 88012 **********@*****.***
Objective
To secure a full-time position where I can contribute to the growth and success of the organization by applying my knowledge, skills, and experience.
Professional Summary
Professional with an Associate of Science in Criminal Justice with honors, certificates in Private Investigation and Forensic Science and extensive professional office experience.
Proficient user of the Microsoft Office suite (Word, Excel, PowerPoint, Outlook); able to use desktop/laptop computers, printers, fax machine, fax digisender, calculator, typewriter, and desktop scanner. Familiar with EDMS, Adobe Professional, NeoGov, Banner, KRONOS, SMART system, portable printer and Gemini, FACTS, Examsoft, Examplify, LEO, and InteDashboard.
I am a self-starter, navigate and retrieve information from web-based applications and tools, exceptional attention to detail, multi-tasker, and I have the ability to quickly change direction and re-prioritize demands. I am highly organized, a problem solver and am able to complete action items efficiently with minimal supervision. I exercise ‘people skills’ both verbally and written, maintain confidentiality in all aspects of my duties.
Employment History
9/26/16 - present
Burrell College of Osteopathic Medicine
3501 Arrowhead Dr.
Las Cruces, NM 88001
Current Supervisor – Marcy Oxford, PhD
Testing Center Coord/Testing Center Manager
Manage all aspects of the Testing Center, including supervising staff.
Work closely with faculty and staff in policies and procedures for the Testing Center
Train faculty and staff on ExamSoft
Train staff in InteDashboard
Work with faculty, Course Directors and Leadership to organize exam schedules, exam materials and ensure information/questions are entered accurately in ExamSoft.
Create, edit, process and post exams with material provided by faculty
Supervise and monitor the administration of exams, ensure instruction is accurate and appropriate testing environments are maintained to include appropriate supplies
Provide initial assessment of exam results to include identifying Low Performing Questions (LPQ), and communicate with faculty for exam item review of question performance
Provide exam results and reports to Leadership, Course Directors, faculty, and students
Ensure all exams administration is carried out in compliance with relevant Burrell College and higher education policies, regulations, guidelines, and standards
Ensure confidentiality of exam results Train students on Examplify
Communicate exam information to students (date/time, location)
Coordinate exam-taking logistics for students with excused absences
Self-taught how to use InteDashboard and set up a process for administering Collaborative exams.
Schedule and oversee exam proctors; train, supervise and evaluate proctor performance
Create and update multiple spreadsheets; to include Faculty Hours Spreadsheet, LPQ spreadsheet, late student downloads, ExamMonitor infractions, proctor schedule
Maintains department supply inventory. Prepares and tracks requisitions for the department supplies.
Prepares and tracks requisitions for exam proctors
Oversee expenditures and monitor the department budget
Update Testing Center processes, when necessary
Maintain Testing Center records
Keep informed of advancing technology in standardized exam administration and associated software
06/13/16 – 9/23/16
Burrell College of Osteopathic Medicine
3501 Arrowhead Dr.
Las Cruces, NM 88001
Supervisor – Linda Kutinac 575-***-****
Administrative Assistant
Provide support for Pathology and Physiology Department
Provide support for other faculty and staff, as requested
Provide support for Executive Secretary in a variety of tasks
Assist students and visitors with answers to questions and guidance
Maintain completeness of IFAT/IRAT folders for faculty
Monitor office supplies and submit requests
Maintain departmental records and spreadsheets
Maintain spreadsheet of Gala invitees
Assist Lead Administrative Assistant
Assist Administrative Assistant for student testing with tracking questions from faculty, formatting questions, gathering necessary documentation/supplies for exams
01/18/2014 – 6/10/16
State of New Mexico
Children, Youth and Families
Early Childhood Services
760 N. Motel Blvd. Suite C
Las Cruces, NM 88007
Supervisor – Angel Newman-Gamboa 575-***-****
Clerical Support
Coverage of front desk to provide customer service and public relations.
Knowledge of computer hardware/software and electronic equipment.
Knowledge of systems such as Microsoft Office, FACTS, SHARE, CARS and designing forms.
Investigate expenditures and determine appropriate amount of payment eligibility for close-out of fiscal year.
Research/investigate client case information using FACTS.
Comprehensive knowledge of policy and procedure including, but not limited to: client eligibility, case file maintenance, child care priorities, improper payments and quality standards of service.
Receive/analyze client and provider documentation.
Determine eligibility and appropriate amount of payment for travel/mileage reimbursement for Southwest Region staff. Track records for payment.
Aware of Uniform Case Record procedure and assist Eligibility Interviewers file case documentation.
Investigate and track property for Southwest Region. Analyze and determine property for excess, prepare Capital Asset Disposition form and track property. Provide customer service and conduct public relations with vendor to dispose of property.
Comprehensive knowledge of public assistance and/or government programs and resources available to childcare clients.
Provide information to childcare and provider applicants and recipients.
Analyze and determine eligibility of client case file destruction criteria. Provide customer service and conduct public relations with vendor to dispose of case files.
Analyze and determine needed supplies and computer equipment. Keep records to track receipt of items.
Analyze, keep record and prepare reports for Eligibility Interviewers error rates.
Investigate and analyze large overpayments. Determine best mathematical formula for compiling overpayments.
Critical thinking to identify solutions and approaches to solve problems.
Be aware and understand of others’ reactions.
Identify complex problems, analyze information, develop a plan and implement solutions.
Use best judgment when analyzing a problem and choose the most appropriate course of action.
Research availability and determine eligibility of driving privileges. Keep records of vehicle maintenance/repair.
Assist Southwest Region supervisors, ROM and Bureau Chief with Human Resource responsibilities such as contacting application for interview, preparing and finalizing IDF and prepare letters for interviewees.
Investigate and determine point-of-contact for building issues.
Always look for ways to help people.
Determine if actions need to be adjusted to others’ actions.
Analyze potential costs/expenditures and benefits to potential actions and choose most cost-effective action.
12/6/2013 – 01/17/14 - Unemployed
10/15/2013 – 12/5/2013
Convergys
4201 Del Rey Blvd.
Las Cruces, NM 88012
Trainer - Ricardo Evaro 575-***-****
Contact Center Representative
Evaluate cost statements.
Analyze and determine appropriate amount of payment.
Adjust statements after investigating expenditures.
Provide customer service and conduct public relations with customers.
Provide information to customers and offer other complex plans/resources, if applicable.
Troubleshoot customer equipment issues.
Knowledge of processes for providing customer service.
4/17/2013 – 10/11/2013
Wal-Mart, Store 4601
3331 Rinconada Blvd.
Las Cruces, NM 88011
Supervisor - Renee Allison 575-***-****
Department Manager (OTC Pharmacy)
Provide public relations and customer services.
Analyze and resolve customer issues and concerns.
Ensure a safe work environment.
Determine timely and effective decisions by utilizing data, tools and facts to set priorities.
Supervise 2 employees. Assign duties and ensuring work is complete.
Comprehensive knowledge of store policy and procedures.
Prepare Claims report.
3/18/2013 – 4/16/2013 - Unemployed
9/26/2011 – 3/18/2013
Dona Ana County
845 N. Motel Blvd.
Las Cruces, NM 88007
Supervisor - Doris White/Dan Hortert 575-***-****
Document Technician/HR Assistant/Administrative Assistant
Coverage of front desk to provide customer service and public relations.
Knowledge of computer hardware/software and electronic equipment.
Knowledge of systems such as Microsoft Office, NeoGov, Banner, KRONOS, SMART system, designing forms.
Investigate expenditures and determine appropriate amount of payment eligibility for close-out of fiscal year. Forward to appropriate Finance specialist.
Maintain accurate records and employee files.
Create monthly reports of expenditures by accounting code and submit overall budget report to Human Resources Director.
Comprehensive knowledge of county policy and procedure.
Submit request for background check. Maintain records of background checks completed and cost.
Analyze and determine needed supplies and computer equipment. Keep records to track receipt of items.
Critical thinking to identify solutions and approaches to solve problems.
Be aware and understand of others’ reactions.
Identify complex problems, analyze information, develop a plan and implement solutions.
Use best judgment when analyzing a problem and choose the most appropriate course of action.
Always look for ways to help people.
Determine if actions need to be adjusted to others’ actions.
Analyze potential costs/expenditures and benefits to potential actions and choose most cost-effective action.
4/16/2011 – 9/25/2011 - Unemployed
06/26/1992 - 4/15/2011
National Security Technologies LLC (Subcontractor for Department of Energy)
2621 Losee Rd.
North Las Vegas, NV 89030
Supervisor - Joyce Stephens 702-***-****
Administrative Assistant
Knowledge of computer hardware/software and electronic equipment.
Knowledge of systems such as Microsoft Office, ADOBE Pro, designing forms.
Oversight of federal budget monies.
Investigate expenditures and determine payment eligibility throughout fiscal year. Ensure all expenditure payments at fiscal year closing.
Create monthly reports of expenditures by department and submit overall budget report to Director. Generate weekly reports towards end of fiscal year.
Analyze and track budget requests for upcoming fiscal year.
Create travel arrangements, prepare and submit expense reports for reimbursement. Keep record of reimbursements made.
Comprehensive knowledge of federal and company policy and procedure.
Investigate and track property for Directorate. Analyze and determine property for excessing, submit form and track property for excess. Provide customer service and conduct public relations with department to dispose of property.
Investigate, analyze and determine appropriate action for resolving vendor and customer complaints for 175 convenience copiers. Provide customer service and conduct public relations with vendor and customer. Track and report monthly meter reads for each copier. Comprehensive knowledge of federal policy and convenience copier contract.
Investigate, analyze and determine appropriate action for resolving vendor and customer complaints for mail services. Provide customer service and conduct public relations with vendor and customer. Comprehensive knowledge of federal policy and mail services contract.
Analyze form request and determine best possible approach for creating and updating form.
Critical thinking to identify solutions and approaches to solve problems.
Be aware and understand of others’ reactions.
Trained and provided oversight for 2 temporary employees.
Identify complex problems, analyze information, develop a plan and implement solutions.
Use best judgment when analyzing a problem and choose the most appropriate course of action.
Always look for ways to help people.
Determine if actions need to be adjusted to others’ actions.
Analyze potential costs/expenditures and benefits to potential actions and choose most cost-effective action.
Analyze and update department web page.
Investigated and determine eligibility of employee receipt of leased computers. Prepare files and keep records of all leased computers.
Analyze and determine eligibility of file destruction criteria. Provide customer service and conduct public relations with vendor to dispose of case files.
Education, Trainings and Certifications
Issuing Institution
Qualification/Certification
Course of Study
Graduated
ExamSoft
ExamSoft Administrator Certification
February 22, 2020
Ashworth College
Associate Degree
Associate of Science in Criminal Justice with honors
September 2010
References
Professional
Stephanie Caballero
Admissions Advisor
Burrell College of Osteopathic Medicine
3501 Arrowhead Dr.
Las Cruces, NM 88001
Linda Kutinac
Executive Assistant
Burrell College of Osteopathic Medicine
3501 Arrowhead Dr.
Las Cruces, NM 88001
Personal
Karen Unruh (retired)
Mary Lou Wilkins (retired)
Contact this candidate