Network Technician Board Member

Mark Shaheen

************@*****.*** 225-***-**** Baton Rouge, LA

WORK EXPERIENCE

Gage Nov. 2021 – Present

Network Technician Baton Rouge, LA

●Work with clients to resolve network related issues

●Monitor email and network security

●Setup and instal desktops for clients

●Document troubleshooting and project work in ticketing system

●Document any useful/relevant information regarding client sites.

TEKSystems August 2021 – October 2021

Contract PC Vendor Baton Rouge, LA

●Troubleshooted laptop and network issues at Ochsner Covid testing site

●Troubleshooted Printers and Scanners

●Set up phones and Desktops at main hospital

Ochsner Lafayette General May 2021 - July 2021

IS Intern Lafayette, LA

●Helped with physical installation of switches, UPS

●Helped run cables

●Helped install telephones at Hospital

●Did research on passwordless authentication and biometrics

EDUCATION

University of Louisiana at Lafayette August 2017 - May 2021

Bachelors of Science, Informatics with business minor Lafayette, LA

Projects

●Worked on a semester project for the University of Louisiana at Lafayette that involved using chatbot AI Rasa. This entailed working with a point of contact at CGI that checks in and guides the team. I coordinated with the team to plan the architecture and continue the implementation of the Rasa chatbot on a moodle server. This project has been in development over the course of multiple semesters, and is expected to be implemented by the University of Louisiana at Lafayette sometime in the near future.

Organizations

●ACM (Association of Computing Machinery) September 2017 - December 2019

Board Member

Student organization dedicated to research in computer science and tech

SKILLS & INTERESTS

Skills: Versed in the basics of Java and Python, Experience with Linux/Linux command prompt, Fundamental Knowledge of hardware and software components, Microsoft Excel/Office Experience, Excellent verbal and written communication skills, Experience directly interacting with end users, Experience making outbound calls to customers

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