Administrative Assistant Customer Service

Skills

Work History

Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously. Specialized in customer service to busy firms. Committed to delivering high quality results with little supervision. Energetic, organized, and professional. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Analytical skills

Excellent

Strong problem solver

Excellent

Resourceful

Excellent

Excellent communication skills

Excellent

Team work

Excellent

Creative thinking skills

Excellent

2022-02 - Current Home Staging Assistant

First Impression Home Staging, Laguna Niguel, CA

Used coordination and planning skills to achieve results according to schedule. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Increased productivity while delivering creative and effective work by 1/4 of working time.

Worked with customers to understand needs and provide excellent service. Developed space planning concepts, color palette selections and textile presentations.

ANNA M. FIRMO

Address Irvine, CA, 92614

Phone 949-***-****

E-mail ****************@******.***

Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent. 2019-01 - Current Project Manager/Marketing Manager Aquatronics Pool Service, Irvine, CA

Researched industry and marketplace trends to develop marketing solutions and enhance business operations.

Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.

Generated reports detailing campaign performance, customer engagement and engagement trends.

Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

Transformed corporate website and social media platforms to better engage customers and promote sales.

Managed to increase leads organically to over 300 clients on 4th quarter. 2015-06 - 2017-10 Administrative Assistant

Assembly of God, Garden Grove, CA

Managed and organized the events calendar for all church activities Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Created presentations to inform, motivate and persuade internal and external audiences.

Managed to call over 70 members and non members daily. Set up conference rooms, technology and materials to facilitate meetings. Generated reports and typed letters in Word and prepared PowerPoint presentations.

Translated all English documents, church services and meetings to Portuguese. 2014-08 - 2015-03 Closet designer/Sales

Closet world, Whittier, CA

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base. Designed lower plant and front view with full measurements of designated space for project

Handled client's personal payment

Education

Languages

Revised contract, design, price sheet, design review, acceptance check list, price presentation sheet and mirror doors.

Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Increased sales by 8%.

2018-08 - 2018-11 Some College (No Degree): Allied Health Medical Terminology Orange Coast College - Costa Mesa, CA

2014-01 - 2014-06 Closet Designer Certification

Closet World - Whittier, CA

2013-08 - 2013-11 Some College (No Degree): LGL Legal Terminology And Computer

Irvine Valley College - Irvine, CA

2005-01 - 2007-01 High school diploma

Ocean View High School - Huntington Beach, CA

English

Excellent

Portuguese

Excellent

Spanish

Excellent

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