Records Manager

Professional Summary

Skills

Work History

DAVID WALKER

Tucson, AZ 85701 520-***-**** ***********@***.*** Records Manager with 30-years experience developing and implementing document control and information management strategies. Excellent communication and organizational skills, with proficiency in standard office software and a honed attention to detail. Experienced with electronic filing systems, various document management technologies, digitized scanning and recordkeeping related to federal and state requirements. Broad knowledge of filing systems and standards, with excellent organizational skills.

Supervision

Team management

Recordkeeping skills

Archive management

Workflow coordination

Process improvement

Operational improvement

Digital file organization

Metadata indexing

Invoicing support

Problem resolution

MS Office

Records Manager 01/2009 to 10/2020

Vantage West Credit Union – Tucson, AZ

- New standard practices related to electronic and physical records;

- Development of life-cycle processes for new, existing, and expired volumes;

- HIring / training of new staff for Records Coordinator / Technician positions;

- Training of internal staff on classification of new records series;

- Management of client-based search / retrieval services for existing records;

- Partnership w/ Warehouse staff for documenting destroyed records;

- Management of dedicated archives for preserving records indefinitely;

- Development ad hoc storage / destruction practices for imaged hardcopy;

- Documented corporate recordkeeping for new / existing / expired records;

- Configuring of Electronic Content Management Systems (ECMS) associated with IBM / Hyland OnBase products / solutions;

- Management of backup Email Archive System (EAS) accounts / volumes;

- Administer destruction hold process for email archives (admin / legal);

- Introduction of CIA Triad principles in support of Information Security; Education

American Records Management Association (ARMA) - Professional Member

- Research of new initiatives for strategizing records management program;

- Ongoing project documenting member loan files in basement file room;

- Development of new enterprise-level Vital Records policy;

- Development of new enterprise-level Records Retention policy; Document Conversion Manager 10/2007 to 12/2008

Vantage West Credit Union – Tucson, AZ

- Supervision of Document Conversion Technician (DCT) staff members;

- Review of daily scanned volumes for proper transfer to ECMS storage;

- Development of new DCT-II position to serve as frontline team leader;

- Monitoring of billing invoices / vendor agreement for licensed use of Kofax document imaging software;

Staff Assistant II 11/2006 to 09/2007

City Of Santa Monica - Main Public Library – Santa Monica, CA

- Patron services related to new member card issue / existing card renewals;

- Patron services related to collection of fees / update of borrowing status;

- Collection stewardship related to borrowed item checkouts / check-ins;

- Supervision of Library Page staff for item requests / retrievals / holds;

- Special services related to California Inter-Library Loan (CA-ILL) program; Manager of Support Services 02/1992 to 10/2006

Research Corporation Technologies – Tucson, AZ

- Recruitment / hiring / supervision of Office Assistant staff members;

- Management of records management functions, including microfilming;

- Management of purchasing / procurement related to consumable supplies;

- Management of USPS Mail / private carrier expedited shipping services;

- Management of document photocopying / scanning / services;

- Management of corporate courier / pick-up / delivery services

- Supervision of front desk / reception services (switchboard / visitors); Bachelor of Arts: Drama Production - Acting / Directing Emphasis 05/1989 University of Arizona - Tucson, Arizona

Associate of Arts: Drama Production - Acting / Directing 05/1986 Pima Community College - Tucson, AZ

Ongoing member of ARMA since 1995

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