Customer Service Data Entry

Trinette Valentine

Trinette's Resume

Bridgeport, CT 06610

*****************@*****.*** - 203-***-****

Private

I am a very hard worker. With capabilities to capture customer's attention. I love working with computers and interacting with people in office or restaurant atmosphere. My past experience concludes data entry with spreadsheets, excel, outlook, and QuickBooks; also customer's service which led to management opportunities. I am also with the STEP UP Program. Which they provide a voucher to the company for hiring me which the company will get paid for 6 months while being employed.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Eastern Account System, Inc.

-

Bethel, CT

March 2016 to Present

Responsibilities

Take inbound phone calls from comcast's customer's to take live payments or setup payment arrangements and restore their services if qualified per examing the customer's account.

Accomplishments

My first week I took a very large live payment over the phone and your bonus is to get 5,000 of live payments.

Skills Used

Telecommunications, customer service, and computer knowledge

Canvasser

Nescor

March 2016 to March 2016

Responsibilities

Knock on doors to get appointments for the sale team.

Skills Used

Customer Service

Office Assistant

Laurent Agency

-

Bridgeport, CT

January 2015 to March 2016

Responsibilities

Made over 100 outbound phone calls for each lead to setup appointments each day for David. Update his calendar on outlook. Input data in excel on spreadsheets.

Skills Used

Customer service, telecommunication, excel, outlook, microsoft word

Hostess/Cashier/Server

City Limits

-

Stamford, CT

August 2013 to January 2015

Responsibilities

Greet customers. Sit customers at their appropriate seat, I close out customer's payments. Input data in the computer system. I also bake cookies, and make sure the bakery goods are displayed correctly for customers to buy. Make sure the Brownies and muffins are displayed correctly. I also make the desserts for the customers upon request. Decorate desserts per customer's and server's request. Maintain a clean station due to health regulations. Answer multiple phone lines. Restock desserts and inventory. Input all products on inventory log.

Accomplishments

I got promoted to the bakery department because my boss said I was too smart for the hostess position.

Skills Used

Customer Service, prepping food, Cashier and Telecommunication. Computer skills.

Hostess/Server

Dinosaur BBQ

-

Stamford, CT

November 2012 to August 2013

Responsibilities

Greet customers. Serve food, sit customers, and if it's a wait I have to start a wait list on the I Pad. Answer phone calls and set up reservations. Set up tables for large parties. Coordinate where to sit the guest. Keep a clean station due to health regulations. Make sure menus are clean and placed nicely on the tables per guest.

Skills Used

Customer Service, answering phone, scheduling reservations, seating customer's, use of technology. Computer, I pad.

Customer Service Representative

PepsiCo

-

Hagerstown, MD

September 2008 to November 2012

Responsibilities

Answered inbound and outbound phone calls, assisted customers' and techs' with troubleshooting Pepsi machines. Scheduled appointments for techs to go to the location to fix the machines and input information on excel spreadsheets.

Accomplishments

Completed several training courses on Customer Service.

Skills Used

Customer Service, Accounting, Spreadsheets, Data entry, outlook, excel, phones.

Waiter/Waitress, Bar

Buffalo Wings and Beer

-

Hagerstown, MD

October 2006 to September 2008

Responsibilities

Serve beer and food. Answered phone calls. Place to go orders. Opened and closed the restaurant

Manager responsibilities. Hiring, payroll.

Accomplishments

Training to become a manager

Skills Used

Customer Service, phones, bartending

Education

Certificate in CBOT/comperized business office technology

Accutech -

Frederick, MD

2000 to 2001

Skills

Microsoft word, PowerPoint, excel, customer service, Accounting, management, and Foundations to spreadsheets, and office outlook

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