Kristine Musser

**** ******** *****

Sarasota, Florida 34243

Landline: (941) 358 - 9290

Cell Phone: (941) 210 - 2547

Email Address: adr89i@r.postjobfree.com

Dear Sir:

Exploring employment opportunity that offers new challenges and a multitasking position providing professional and experienced support utilizing my training and experience. My resume is attached for your consideration.

Should you determine my qualifications meet your current needs and challenges, please contact me at either of the above numbers so that we may meet personally to discuss potential employment opportunities.

Thank you for your time and consideration to this inquiry. I am looking forward to hearing from you.

Sincerely,

Kristine Musser

Kristine Musser

Kristine Musser

7309 Arcturas Drive

Sarasota, Florida 34243

Phone: 941-***-****

Cell Phone: 941-***-****

Pursuing position that offers new challenges and dynamic problem solving skills within your company, my search is for a responsible position providing professional and multi-tasking support utilizing my training and experience.

PROFESSIONAL DEVELOPMENT

Home Depot – Bradenton, Florida 2016-Present

Cashier/Sales Associate, Customer Service, Office Assistant

As cashier: transactions with cash, credit and gift cards. Assist customers with issues during customer contact. In appliance department, assist customers with purchases, setting up deliveries and problem solve any issues that customers incur during and after sale. In back office: set up daily cashier money registers, cash drawers, daily bank deposits and other monetary transactions, handle office supplies for associates in all store departments.

Temporary Services – Bradenton, Florida 2020-2022

Working for various temp services as machine operator, operated six presses same time, pinning machine operator, cleaned processed parts, measured parts, worked in molding, assembled casings, operated mechanical, computerized and electrical machines. Manual assembly when needed.

Walmart Super Center – Bradenton, Florida 2012-2015

Cashier

Transactions with EBT cards, cash, credit and gift cards. Assisted customers with any issues that occurred during customer contact. Assisted in customer service and retail service and claims department.

Miscellaneous Employment 2008-2014

Employed through various temporary services Kelly Services, Adecco, Advance, Spherion doing various assignments: secretarial positions from data entry to administrative assistant positions. In manufacturing positions in various areas: assembly, production, receiving, warehouse or inspection. Operated mechanical and computerized machinery. House cleaning and sewing alterations for personal cliental. Made pillows, curtains, cushions or other crafts my customers needed.

Hi-Stat Manufacturing – Sarasota, Florida – Bradenton, Florida 2002-2008

QA Systems/Documentation Coordinator

QA Systems/Documentation controller of departmental and company warranties, yearly licenses and policies and procedures. Created and incorporated databases and spreadsheets updating information with charts and pivot tables on weekly and monthly reports on production, ratings, concerns and delivery statistics for production departments. Utilized Microsoft Project for production, labor & general analysis.

Responsible for corporate, supplier and plant issues, reviews of general warranty issues for Hi-Stat customers accessed through the Covisent System or direct on-line sites.

Assistant to QA Director, Sales & Marketing, Production, Operations, Vice President and engineers.

Worked weekends on assembly lines building automobile sensors: (pressure, speed, temperature, molding, and fluid level). Operated computerized & manual machinery and parts inspector for quality production.

- Corporate Benefits Services of America, Inc. - Bradenton, Florida 2000-2002

Claims Processor/Customer Service Representative

Processed medical claims utilizing ICD-9, CPT codes and issued Explanation of Benefits for Manatee County Government 17000 employees and family members. Customer service representative researched and solved issues for unpaid claims. Heavy contact with physicians and medical facilities on employee benefits.

-Cheetah Technologies - Bradenton, Florida 1999-2000

Administrative Assistant/Data Processor/Computer Operator

Administrative assistant to Director of Operations. Assisted Directors of Quality Control, Production, Engineering Departments and Sales and Marketing. Utilized Microsoft Word, Excel, Power Point, PageMaker, Microsoft Project, Access, Outlook.

Various duties included word processing, data entry, file maintenance, item tracking, updating information, created spreadsheets that utilized charts and pivot tables, updated and created databases, generated reports and forms, mail distribution, typed correspondence, input sales and purchase orders, quotes, scheduled departmental meetings and general secretarial duties.

Oxford Health Plans- Sarasota, Florida 1996-1999

New Accounts & Group Service Representative/Administrative Assistant

Assistant to HMO Operations Manager.

Created and updated spreadsheets for tracking information on Home Maintenance Organizations, Point Of Service and Preferred Provider Organizations insurance groups.

Created and updated contracts, schedule of benefits, enrollment packets for agents, employers and members. Processed, generated and distributed medical identification cards. Prepared renewal contracts and group master contracts. Created decapitation registers on a monthly basis. Ordered departmental supplies. Enrolled/terminated members and new groups, reviewed and audited applications.

Verbal contact with members, clients, agents and providers as well as interaction with Underwriting, Service Representatives and the Sales/Marketing Department on a daily basis.

Kimberly Quality Care - Bradenton, Florida 1993-1996

Field Staff Coordinator/Administrative Assistant

Administrative assistant to the director.

Scheduled forty-five caregivers for shifts/visits (daily, weekly, monthly) matching caregiver’s qualifications and availability to client’s medical and physical needs.

Utilized the Meditech system to distribute daily and/or weekly schedules and for the collection and calculation of weekly hours of all caregivers. Transcribed daily, weekly and monthly reports.

Documented patient profile; responsible for coding Start Of Care’s (account coding, ICD-9 coding), scheduled changes, referrals, frequency changes and discharges, validation of SOC notes, follow up of caregivers, clients and referral sources.

Determined recertification of caregivers and patients. Attended monthly team meetings, incorporated newly created data bases and spreadsheets to enhance fast and accurate information on daily basis.

Mediplex Rehabilitation Center - Bradenton, Florida 1990-1993

Administrative Assistant/Case Management Technician

Administrative Assistant to the Case Management Director and six case managers. Provided clerical, data processing and office support necessary for the operation of social services department and provided coordination of team activities to ensure efficient team function.

Prepared, compiled and maintained interdepartmental records. Maintained Policy/Procedure manuals, master mailing list and marketing material.

Responsible of newly converted integration of software applications into computer system for the department and facility. General office operations.

Coordinated departmental meetings/ appointments for director, case managers and conference rooms. Arranged travel, hotel and/or living accommodations for patients and/or patient’s families when necessary.

Attended weekly patient care conferences, responsible for documentation of meetings.

Assisted physicians’ office with patient ICD-9 coding and processed patient files into Meditech System.

Administrative Assistant - Admissions Department

Administrative assistant to Admissions/Marketing Director, in-house coordinators and field coordinators.

Assisted Marketing Director in development and coordination of marketing effects. Compiled statistical data for strategic marketing plan covering the South East United States.

Collected researched information for inpatient rehabilitation. Typeset all marketing programs and supporting material. Compiled weekly, monthly and quarterly reports.

Miscellaneous Positions

Miscellaneous Employment Chicago, IL/Pittsburgh, PA

Manager/Food Server/Bartender

Managed sports restaurant and lounge for twenty years in Chicago. Ordered liquor and food, handled cash deposits. Charge of 25 employees. Restaurant food/banquet server or bartender Quarterback Sneak Restaurant, Olive Garden, Gold Rush Restaurant, Roadhouse Steakhouse. Bob’s Hotdog Shop, Isalys Deli/Ice Cream Shop.

Retail Sales

Employed at Gimbels, Joseph Hornes, Marshall Fields, Penny’s retail sales. Worked in alterations and retail sales in various departments in Marshall Fields, Weidbolts and Bobs’ Sport Shop where applied all appliqués on school uniforms and customer clothing (this position was for 10 years), coat factory working with patterns, sewing various parts of coats and belts in the Chicago area.

Cashier

Employed by Super Giant Supermarket, Albertsons Supermarket, Jewel Supermarket, Kash and Karry Supermarket. Worked in most full time and some seasonal. In supermarkets worked as cashier, deli department, stocking, pricing. Reason for leaving, supermarkets closed or bought out. Worked in hotel desk clerk at various locations when relocating to various areas.

Worked for temporary agencies in engineering, sales, purchasing, and quality control departments and.as administrative assistant for various departments and directors. Created filing systems, reorganized departments for more efficient operations.

EDUCATION

Manatee Community College - Bradenton, Florida

Updating various applications ongoing: Microsoft Applications, various operation Systems, Internet, Networking courses. Web Page Development I & II. ICD-9/CPT-4 Medical Coding Certification, Accounting courses I & II, and Legal applications. Total credits 140.

Bradenton Technical School – Bradenton, Florida

Certificate of Completion: Medical billing and coding.

Sarasota Technical School - Sarasota, Florida

Certificate of Completion: Data processing, information processing and word processing.

Joliet Junior College - Joliet, Illinois

Completed 60 credits towards an Associate’s Degree in Computer Science.

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