Customer Service Representative

GINA AMINDE

DALLAS, TX

************@*****.****.***• +1-917-***-****

SUMMARY

Reliable and service-oriented professional with 4-year background in customer service . Core competencies include customer relations, security, sales and task management, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

EDUCATION

High School Diploma ( Kenowa hills high school) 2020 Bachelor ( Currently at Grand Rapids Community College) EXPERIENCE

Customer Service Representative

Viant Medical > Grand rapid > May 2021 – Present

● Primarily coordinate order management and service issue resolution

● Work with other team members to ensure accuracy and ease of transaction

● Receive and process customer orders while ensuring adhering to company policy and guidelines.

● Manage customer concerns and requests

● Arranged delivery and shipments, while maintaining customer order files and export control documentation ● Answer inbound calls and greet customers with positive energy.

● Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals

● Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date

● A support champion, participate in internal projects partnering with internal teams, i.e. enablement/engineering etc.

Technical Support

Amazon>Grand rapids > July 2019- April 2021

● Provide excellent customer service to guests and store visitors.

● Support customers by delivering personalized experiences.

● Perform sales floor work such as greeting or assisting customers, selling and influencing skills.

● Mentor new employees on various aspects and job duties.

● Demonstrate a comprehensive understanding of the liberty mutual System.

● Answer customer inquiries regarding their policies and document customer records

● Conduct troubleshooting resources for our customers ● Develop onboarding materials to assist new hires with equipment.

● Assist customers with account questions in an energetic and spirited manner

● Knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.

● Mentor and assist other technical support engineers (TSEs) in the knowledge of product and processes SKILS

● Dispatching

● Microsoft Office

● Records Management

● Spreadsheets & Reports

● Customer and personal service

● Production and processing

● Executive Support

● Active listening

● Logistics

● Organized and determined

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