Customer Service, Dispatch, Computer/Office programs, Detail Oriented

STRENGTHS

• Ability to prioritize against many competing interests in an environment of constant change

• Outstanding communication skills – ability to convince while maintaining professionalism

• Ability to listen to and convey details

• Expert level computer user – Windows, routing programs & MS Office

• Great working with numbers and able to negotiate for business success

• Good knowledge of transportation industry regulations

• 6 months cross border, Western Canada & Last Mile dispatching

WORK EXPERIENCE

Bell Canada, Toronto, ON (11/2021 – Present)

Project Analyst (Contract)

●Lead the creation of system requirement specifications, test cases, working with project and business stakeholders to identify and capture project requirements

●Coordinated cross functional team meetings, including external vendors to deliver on project requirements

●Create wire frames that assist the development teams with understanding the vision of what the end product should look and feel like

Shaw Communications, Calgary, AB (05/2021 – 10/2021)

Project Analyst (Contract)

●Lead the creation of project business cases, working with project and processes stakeholders to identify and capture project requirements, existing processes, and gaps, and proposing changes using strong data driven decision making skills via change forms, reports, and dashboards and the ability to influence others

●Prioritized and managed work on critical project timelines in a fast-paced environment using commonly used business tools, as well as experience working with internal and external partners

●Continuously enhanced work performance and guide management decisions by keeping up to date on technology in the industry as well as local and global events

Government of Ontario, Toronto, ON (06/2019 – 03/2021)

Telecom Analyst (Contract)

●Evaluated client (MGCS) needs, provided client advice and directed the development and operation of service delivery activities to meet requirements while anticipating growth and maximizing productivity

●Recommended voice services and products technology, infrastructure, customer support, and resource management service additions and enhancements to improve voice service capacity, availability and access for clients

●Identified and addressed business needs and risks related to voice services and products with the potential to impact public service delivery; utilized the RFP process to negotiate and secure pricing on next level work that was beyond the scope of the initial SLA

Thermogenics Inc., Aurora, ON (09/2018 – 05/2019)

Business/Service Analyst (Contract)

●Conducted business analysis to evaluate existing business and forecast future business needs so as to identify operational requirements and opportunities for improvement

●Analyzed operations, gathered data (workflows, company reports, employee interviews, etc.), documented findings, prepared reports, and made recommendations to enhance operations

●Developed new processes and procedures, collaborated with managers and employees to implement changes and lead process enhancements in a positive, service oriented manner; also worked with external business contracts

XPO Logistics, Mississauga, ON (01/2018 – 05/2018)

Dispatcher – Last Mile (Contract)

●Provided support for home delivery services for the SW Ontario region for a well-known international brand

●Managed driver operations covering 7 days a week, in multiple locations

●Created route plans for next 24-72 hours, and managed them during delivery time frames

●Constantly in contact with drivers on the road to provide assistance with delivery instructions (client phone number, access details, minor driving directions, etc.)

●Managed delivery charge tickets daily with the client, reconciling weekly to ensure all charges are balanced

Versa Cold, Toronto, ON (12/2017 – 12/2017)

Dispatcher (Contract)

●Worked at one of the fastest growing cold storage facilities in directing incoming and outgoing loads

●Constantly monitoring loading and unloading status via updates from warehouse personnel and AS/400

●Kept shipper and consignee details constantly updated, including product codes for each shipment in AS/400 based inventory control system

●Worked with on-site CFIA inspector to inspect all incoming meat products, prior to releasing to Canadian consignees

State Express, Brampton, ON (03/2017 – 11/2017)

Dispatcher

●Working as 4PL, booked OB and IB loads for a fleet of 6 company trucks using LoadLink

●Constantly negotiating with brokers for the best rate possible for each load

●Making and nurturing connections with 3PL and other shippers

●Tracking loads in transit via on-board GPS and providing minimum 1 daily update to clients

●Creating ACE/ACI for loads crossing the border

●Tracked each driver’s HOS, safety & repair for each truck to ensure smooth operation

●Knowledge of invoice processing

●Geographic knowledge of US and Canada

Challenger Motor Freight, Cambridge, ON (12/2015 – 03/2016)

Long haul team driver

●Conducted daily safety inspection of truck and trailer, as mandated by Canadian and US laws relating to commercial goods vehicles

●Underwent safety training on driving in adverse weather conditions, how to overcome fatigue and general defensive driving

●Took care of all paperwork related to load movement, including Can/US border crossings

●Kept in constant touch with my assigned dispatcher at the Cambridge yard via installed satellite console

●Planned route between deliveries to ensure safe operation of vehicle under normal and inclement weather

Education / Training

●Class A with Z endorsement

●Ryerson University – Business Management

Hobbies

●Technology – reading and testing

●Martial arts training (Taekwondo) – Green belt

●Worldwide travel

●World affairs

~ References available upon request ~

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