Administrative Assistant Customer Service

J ODI L . THIGPEN

** ****** ***** *****, ***** Augusta, SC 29860

E-mail: ***********@*****.***

Cell: 706-***-****

OBCECTIVE

It is my desire to increase efficiency, productivity, and professionalism by providing support in the coordination of administrative, operational and planning for the continuing success of the office. SUMMARY OF QUALIFICATIONS

September, 2012 – Present Clerk of Superior, State and Juvenile Court Office, Richmond County, Augusta, GA:

DEPUTY CLERK

Duties include but not limited to Superior Court Criminal Department Clerk: filing cases, creating Indictments/Accusations, Customer Service, Warrant Processing, General Index, and Search Warrant Processing and any other duties as assigned.

Civil Domestic Department duties include E-filing new cases, pleadings, garnishments, default judgments, mail distribution, and research old cases, Civil Calendar Call, Civil Jury Trial clerk, Protective Orders and any other duties as assigned.

Public relations as to customer service, telephone, e-mail communications.

GCIC Transmit of Dispositions; maintain Security and Integrity Training records, audit records maintained in a professional and discreet manner.

Software: Proficient in ICON, Case Management Records

Work independently in a high-energy, organized manner in a cross-functional organization in a fast-paced environment.

Manage multiple tasks and projects while completing priorities and deadlines, while screening and prioritizing communications from external and internal sources.

Maintaining administrative processes in a highly confidential and critical nature.

Ensure that all various administrative tasks are done in an effective and efficient manner, including copying, reviewing outside mail, drafting correspondence, screening telephone calls, and maintaining executive files.

Execute organizational policies and procedures necessary to ensure appropriate decision- making protocols are followed.

SUMMARY OF QUALIFICATIONS

02/16/2006 – September, 2012, Administrative Assistant, Office of the Public Defender, A.J.C.401 Hale Street, Augusta, GA, 30901. Katherine Mason, Circuit Public Defender, 706-***-****.

Duties include but not limited to managing three attorney’s calendar and appointments, preparing documents for court proceedings, issuing subpoenas, agendas, notices, research, file pleadings, public relations

Supervision of reception area duties maintaining professionalism, integrity and efficiency.

GCIC TAC Officer; maintain Security and Integrity Training records, audit records maintained in a professional and discreet manner.

Records Retention Officer responsible for maintaining all client records, applications and other documents for the Augusta Judicial Circuit.

Training Administrative Staff; to include but not limited to providing educators, preparing for meetings, agendas, content and development, and creation of presentation for necessary meetings. Organize programs, events, meetings or conferences by arranging facilities and caterers, issues of information.

Work independently in a high-energy, organized manner in a cross-functional organization in a fast-paced environment.

Manage multiple tasks and projects while completing priorities and deadlines, while screening and prioritizing communications from external and internal sources.

Maintaining administrative processes in a highly confidential and critical nature.

Ensure that all various administrative tasks are done in an effective and efficient manner, including copying, reviewing outside mail, drafting correspondence, screening telephone calls, and maintaining executive files.

Execute organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.

Records maintained in a confidential and discreet manner.

Information Technology Supervisor responsible for hardware, software and internet issues, relocating computers, lesion for county technicians.

SUMMARY OF QUALIFICATIONS

October, 2005-February, 2006 Riverside Baptist ChurchEvans, Georgia Office Manager

Duties included but not limited to preparing all financial records including office payroll, expense reports, reimbursement requests, purchase requisitions, payment requests, and other forms and documents.

Supervised and assisted in the publication of weekly bulletin, monthly newsletter and website.

Maintained facility in a professional and proper manner.

Set appointments, schedules, prepared reports as requested. SUMMARY OF QUALIFICATIONS

July, 2004 – October, 2005 John I. Harper, P.C., Attorney at LawAugusta, Georgia Administrative Assistant/Office Manager

Manage schedule to include but not limited to preparing schedules, agendas, appointments, prepare documents in advance and provide support at meetings.

Probate and Estate Planning; to include but not limited to Wills, Powers of Attorney, End of Life decisions; publication of record

Commercial Real Estate Transactions to include but not limited to preparation of documents, escrow accounts, disbursement of payments to all parties (including wire transfer), closing documents

Personal injury cases handled on a case by cases basis

Maintain financial records, payroll, expense reports, reimbursement requests, purchase requisitions.

Dictation of legal documents, witness of execution of legal documents and maintain professional office presentation at all times.

Ensure that all various administrative tasks are done in an effective and efficient manner, including copying, reviewing outside mail, drafting correspondence, screening telephone calls, and maintaining executive files.

Execute organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.

Records maintained in a confidential and discreet manner. SUMMARY OF QUALIFICATIONS

January, 2000 - July, 2004 District Attorney’s Office, A.J.C. Augusta, Georgia: Augusta Judicial Circuit Administrative Assistant/Office Manager (Columbia County Misdemeanor Division)

Manage schedule to include but not limited to preparing schedules, agendas, appointments, prepare documents in advance and provide support at hearings and meetings as requested.

Maintain records for legal proceedings to include but not limited to preparing accusations and indictments, criminal background research documentation, preparing calendars, notices, and subpoenas as requested.

Ensure that all various administrative tasks are done in an effective and efficient manner, including copying, reviewing outside mail, drafting correspondence, screening telephone calls and processing legal documents.

Executed organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.

Created Calendars, subpoenas, and trial calendars for Superior Court transfers from Probate Court, traffic division.

Records maintained in a confidential and discreet manner.

Records retention assignment to include but not limited to preparing files to go to retention.

Discovery preparation to be disseminated to defense counsel.

Public Relations, Customer Service and any other duties as assigned. PROFESSIONAL MEMBERSHIPS

Notary Public, Richmond County, Georgia, My Commission Expires 02/06/2022

National Association of Legal Assistants, Past member

Hands of Hope, USA (non-profit) Vice President and Field Representative COMMUNITY ACTIVITIES/VOLUNTEER

Garden City Rescue Mission

College and Career Bible Study Teacher

Hands of Hope USA, Non-Profit organization designed to assist the children of Zambia Africa, Field Representative. Currently fundraising to build a Worship Center in Mumbwa Africa. REFERENCES: CONTACT INFORMATION IS AVAILABLE UPON REQUEST Diana Edwards Sara Williamson Debra Powell

Judge Ashley Wright, AJC Judge Sheryl B. Jolly, AJC Judge James G. Blanchard, Jr. Lisa Holland, Secretary to Jo Harris, Secretary to Christine Beck, Secretary to Judge Wright Judge Jolly Judge Blanchard

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