Customer Service Data Entry
Resume:
VERONICA BOTERO BAEZ
*** ********* *****, ***********, *** 3Y2
Phone Number: 647-***-****
************@*****.***
1.PROFESSIONAL PROFILE
I am characterized by being an enterprising person, willing always to learn. Im a Visual Merchandising Arts student. I am a committed young woman, dynamic, fulfilled, responsible and dedicated to my work, with a willingness to work as a team and with ease to relate in a group. Deeply apasionate for the fashion and art world. With a great capacity to lead in teams of work and in making decisions to develop and innovate with facility.
HOBBIES
Meditation, yoga, capturing harmony in pictures, reading, painting, festivals, fashion, art exhibitions, gym, skating, travelling, nature and animal lover.
2.PERSONAL INFORMATION
DATE OF BIRTH: May 20, 1995
PLACE OF BIRTH: Bogotá
AGE: 27 years
STATURE: 1.70
IDENTITY DOCUMENT: AO624237
CIVIL STATUS: Single
LANGUAGES: Spanish/Native, English/Advanced, Portuguese/Basic. Italian/Basic.
3.STUDIES CARRIED OUT
PRIMARIES: New England School Bogota, 2005
SECONDARY: San Angel School,Academic Bachelor Bogotá, 2011
PROFESSIONALS
Seneca College
Post-secondary Diploma in Visual Merchandising Arts (Present)
Australian college of business intelligence (ACBI)
Diploma in Business, Sydney, Australia.
Lonsdale Institute
Certificate IV Marketing and Communications, Sydney, Australia.
University Jorge Tadeo Lozano.
Bachelor in Business Managment Bogotá D.C, Colombia.
Sena
Marketing of textile products, Virtual course.
Trendimi
Employee of Fashion Trade and Personal Shopper, Virtual Course
New York Bartending School
License in Bartending Drinks and Preparation, 68 West 39th Street New York, New York.
4.WORK EXPERIENCE
COMGROUP S.A.-PROMOTER
Bogotá D.C, Colombia. June 2013 to July 2013
• Responsible for promoting the new Speed grapefruit
• Tasting people with the new drink
Bogotá D.C, Colombia. September 2013
• Responsible for promoting the new Ocean Spray
• Tasting people with imported drink
THE MOLCAJETE- BARTENDER AND WAITRESS Queens, NY. December 2016 to January of 2017
• Responsible for a number of clients.
• Responsible for the service and maintenance of the bar.
• Manager of bar, preparation of beverages and take care of the floor
• Open and close the cash register. POS system
SERENATA NYC-BARTENDER AND WAITRESS NYC, NY. May 2017 to September
2017
• Responsible for a number of clients.
• Responsible for the service and maintenance of the bar.
• Manager of bar preparation of beverages and take care of the floor
• Open and close the cash register. POS system
RAPSODIA CLOTHING STORE, ANDINO SHOPPING CENTER, Bogota D.C December 2017- May 2018
• Responsible for customer service and provide a vip service
• Maintaining the store and the warehouse in established order
• Keeping a daily count of products in the store
• Selling an estimated value per day
RAPSODIA CLOTHING STORE, SHOPPING CENTER SANTAFE, Bogota D.C May 2018- July 2018
• Responsible for customer service
• Maintaining the store and the warehouse in established order
• Keeping a daily count of products in the store
• Selling an estimated value per day
SITEL CALL CENTRE, TOBERIN CLL 166, Bogota D.C July 2018 - October 2018
• Responsible for customer service in an energy campaign JUST ENERGY US
• Contributing to each client an adequate solution to their situation and providing the best possible experience.
• Responsible for complying with the KPIs estimated by the campaign
• Responsible for meeting the quality standards generated by the campaign
Related with the campaign:
• Enrollment customers to provide energy services, offer them rates suitable for each profile depending on their location.
• Data entry
• Updating account information
• Processing payments, arranging payments
• Billing explanations and bill adjusting.
• Transfer of energy services to another location
• Upselling smart thermostats for the users to reduce their energy consumption.
• Hot transferring to retention department.
• Inbound/ Outbound calls
ATENTO CALL CENTRE SALITRE Bogota D.C November 2018-April 2019
• Responsible for customer service in a bank campaign BBVA COMPASS US
• Contributing to each client an adequate solution to their situation and providing the best possible experience.
• Responsible for achieving with the KPIs estimated by the campaign
• Meeting the quality standards generated by the campaign
Related with the campaign:
• Managing Automobile and personal loans, Mortgage and Home Equity Line of Credit accounts data.
• Updating account information
• Providing information and sending account statements, lien releases, tittles.
• Assisting customers with online banking
• Processing payments, setting up payment arrangements
• Hot transferring to departments as collections and bankruptcy.
• Inbound/ Outbound calls
STOCKROOM PYRMONT, NSW July 2019-Sept 2019
• Responsible for customer service.
• Taking orders, serving salads, doing toasts at the counter
• Cash register.POS system
• Maintaining spaces clean and tidy.
ZARA PITT STREET, NSW June 2019-September 2021
• Responsible for customer service.
• Contributing to each client an adequate solution to their situation and providing the best experience possible
•Maintaining spaces clean and tidy
•Running clothing and replenish the shopfloor
•Fitting room logistic
•Assisting visual merchadising team
•Tempe (accessories, bags, shoes)
•Preparing sale season
•Stockroom and warehouse logistic
•Cashier
•Opening and closing the store.
HARRIS FARM ONLINE SHOPPER FLEMINGTON August 2020-January 2021
•Accurate picking and packing of customer online orders
• RF Scanning
•Working as a part of a team to meet deadlines
•Quality assurance
•Ensure customer orders are dispatched on time
•Follow and comply with all applicable food safety and health and safety procedures
BED BATH AND TABLE, RHODES, March 2021-June 2021
• Responsible for customer service.
• Contributing to each client an adequate solution to their situation and providing the best experience possible
•Maintaining spaces clean and tidy
Preparing sale season
•Stockroom and warehouse logistic
•Cashier
•Opening and closing the store.
POOFY VIBES, DROPSHIPPING STORE, September 2021- December 2021.
• Niche and product research
• Website building
• Logo design
• Descriptions and copy writing
• Social Media and Marketing management.
• Content creation (Images and Videos)
• Email Marketing
• Holidays Sale Campaigns
• Pop ups
• Fulfilling orders in Oberlo
• Customer Support
PERSONAL STYLIST, FIVERR October 2021- December 2021
• Creating fashionable outfits based in customer needs and preferences
• Design a PDF document with mood boards and appealing collages of the potential attires.
• Providing the links and prices of each item
• Providing tips and ideas to the customers so they can get inspired in a future.
E-COMMERCE SPECIALIST, LAUNCHERS ACADEMY March 2022-July 2022
• Present company products/services to new and existing customers.
• Prospect and connect with potential customers.
• Reach agreed upon KPI’s by the company.
• Using Social Media platforms for outbound marketing.
• Scheduling appointments with clients.
• Provide daily updates & weekly results to upper management.
• Working with operations to ensure a positive close for the customer.
ZARA Scarborough town centre, ON May 2022-Present.
• Responsible for customer service.
• Contributing to each client an adequate solution to their situation and providing the best experience possible
•Maintaining spaces clean and tidy
•Running clothing and replenish the shopfloor
•Fitting room logistic
•Assisting visual merchadising team
•Tempe (accessories, bags, shoes)
•Preparing sale season
•Stockroom and warehouse logistic
•Online orders picking and packing
•Cashier
•Opening and closing the store.
NOONCHI MADE, Thornhill, ON June 2022-Present
•Build E-commerce store website
•Branding
•Trend Forecasting
•Styling
•Manage store operations
•Marketing Director.
4. PERSONAL REFERENCES:
NAME: Jorge Enrique Uribe
TELEPHONE: 647-***-****
5.WORK REFERENCES
Ruth Kim (Noonchi Made Owner)
Contact number:437-***-****
Marianne Albaniel(Visual Merchandiser Zara Toronto )
Contact number:416-***-****
Contact this candidate