Customer Service Operations Specialist

Sushmita Mukherjee

*****, ******** *******, 925-***-****

Fremont CA 94555 *********@*****.***

Human resources Professional with experience in HR Operations & Comprehensive Project Management Skills, administration support, Team player, Flexible and can easily Adapt to Change, Exemplary planning and time management skills, Discretion and confidentiality, Strategic and fundamental strengths in all areas Human Resources

Core Skill & Competencies

Process Improvement

HR Compliance

Conflict Resolution

Customer Service

Teamwork & Collaboration

Employee on boarding process

Training & Development

Performance Management

Implementation HRIS Workday and UKG

Project & Change Management

Policies, Processes & Procedures

Smart sheet & DocuSign

Teamwork and Collaboration

SAP HR

Vendor Management

Event Management

Internal Audits

Performance management systems

Employee Relations

Logistics and travel

Event Management

Professional Experience

Lucid Motor, Fremont

Human Resource Operations Specialist Since April 2021

Provide HR support and guidance to employees through the HR Helpdesk in Jira

Manage & process all I9 re-verification in collaboration with immigration team and Lucid Attorney.

Support business growth by updating employee status (i.e., promotion, transfer, relocation, etc.) in UltiPro/UKG

Collaborate with across teams to provide world class new hire onboarding experience and presenting company culture and policies.

Collaborate with business and other HR disciplines to proactively identify process gaps and drive process improvements

Conduct Employment Eligibility Verification in Equifax and participate in various internal audits

Participate in companywide annual review rollout and merit increase data upload

Inventory Management / Vendor management -ordering corporate swag supplies/ Business cards

Provide SAP support to HR function

AMEX card / Concur administrator

Grub Hub Management

Tesla, Fremont Sept 2020- Apr 2021

Human Resources Partner

Respond to internal and external HR related inquiries, handled employee relations, concerns and complaints and create positive and employee-oriented corporate culture

Support business growth by updating employee status (i.e., promotion, transfer, relocation, etc.) in Workday / Inside Tesla System.

Work across teams and stakeholder to provide world class new hire onboarding experience and presenting company culture and policies.

Supported in New hire swag Management, HR events, Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.

Support in pre-employment administrative processes, background checks, I-9 /E-verify, onboarding new hire paperwork initiation tracking/ processing

Conduct exit interviews and offboard employees

Perform administrative duties of filing, record keeping and support in day to day operational function

Part of COVID management Monitoring system

Be an advocate for company safety and ergonomic wellness by implementing programs and training

PayCube Inc, Fremont

Projects Administrator April – 2017 to Sept 2018

Organizing meetings and conferences, coordination with the stakeholder from the inception to the conclusion of the activity including post conference feedback and analysis

Served as a bridge between oversea headquarter and local teams and implemented global wide policies and installed flexibility to meet local needs

Communicate the status / updates of the event to the stakeholder only daily basis.

Works directly with internal stakeholders, staff, and external vendors to organize logistical arrangements

Event Budgeting, tracking event budget and reconciling budget post event and reporting.

Travel coordination with external agency and internal admin supports. Handle requests and queries appropriately, Arrange travel, meetings and appointments

Sanofi Limited April 2003 – Oct 2016

Mumbai, India

Manager – HR / Marketing Service

Managing day to day HR operations – On-boarding & off boarding process, New hire orientation, SOP Design & Implementation, 360 degree performance management system with HR metrics grids,KPI maintainer, HR analytics of turnover and terminations.

Lead in HRIS implementation for internal customer, CRM implementation for external customer, Promotional hub management system and SAP implementation

To support the brand building of the organization with key stakeholders through effective execution and management of Conferences /meeting/ CRM /Launch activities – International and Domestic and to ensure best price advantage with end to end event management solution. Develop and implement regular and effective communications of plans, activities and other key information to internal stakeholders

Socialize/coordinate with stakeholder and cross functional team to achieve company goals and objective in various project and events.

Review best operating practices and implement improvements where necessary

Coach, train & Supervise the new hire with HRIS / CRM/ Promotional Hub Management system

Intel Asia Electronic Inc., 2000-2001

Administrator-Reporting to Admin Head

To provide administrative support to the reporting Manager by keeping records, scheduling, handling inquires, preparation of correspondence and other writing tasks and performing special assignment as required.

Maintains calendars, schedules appointment, receives visitors, screens calls and mail, arrange travel, file expense reports, regular follow, preparing presentations, answers routine and often complex inquires

Handles details of a highly critical and confidential nature

Provide support in the area of planning, implementation, administration and budgeting of most HR functions

Education:

B.A., (Hons) Delhi University,

Diploma in Office Management, Women’s Polytechnic. South Extn., New Delhi

(Registered by Government of India)

Post Graduate Diploma in Industrial Relation and Personnel Management,

Bharatiya Vidhya Bhawan (Registered by Government of India)

Cosmetology – Fremont beauty college

Professional Training

Certificate course in MS office from NIIT

Physician Partnership Program – A coaching skill workshop from Innovara Inc.

Health care data security and protocol

In-house regulatory training

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