Customer Service Data Entry
Resume:
Marcia Brown
Customer Service at its best!
Lawrence, MA 01843
**************@*****.***
I have 10+ years of customer service. I am a fast learner and love challenging myself. I love problem solving and believe I can be an asset in customer service Authorized to work in the US for any employer
Work Experience
Assistant Manager
Lightship Liquor Store - Lawrence, MA
July 2017 to Present
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Enhanced sales by implementing merchandising and promotional improvements.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Reset Specialist
Kmart - Billerica, MA
February 2011 to January 2017
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates reviewed current planograms and end cap placements to properly merchandise items.
• Verified invoices against delivered merchandise to check shipment accuracy.
• Updated signage to reflect current prices and help promote target merchandise.
• Communicated effectively with members of public in often crowded and noisy environments. Customer Service Representative
Saleslink - Charlestown, MA
March 2000 to August 2010
• Managed high volume of calls and verified eligibility while building rapport with customers to quickly and effectively solve any and all diverse problems
• Demonstrated quality and service standards consistently when responding to requests
• Instilled calm in customers by managing escalations and transfers with utmost professionalism
• Performed data entry for shipments, orders and customer information Education
High school or equivalent in General
North Reading - North Reading, MA
September 1980 to June 1984
Skills
• Cash Handling (10+ years)
• Inventory
• Team Building (5 years)
• Customer Service Skills (10+ years)
• Scheduling (10+ years)
• Assistant Manager Experience (4 years)
• Supervising Experience (10+ years)
• Microsoft Excel (3 years)
• Conflict management (10+ years)
• Retail management
• Customer service
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