Customer Representative Service
Resume:
RAYNE HORDGE
Raynehordge**gmail.com
Obtain a job as a customer representative where I can use my exceptional, interpersonal communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
SKILLS TO RESOLVE A EXPERIENCE
MARCH 2020 – DECEMBER 2021
CUSTOMER SERVICE REPRESENTATIVE, alorica
Guided customers through the process of getting their health insurance approved
Be an expert in the client’s brand, products, and services to answer all customer questions
Process a high volume of customer inquiries of products and services and resolve a targeted percentage of those inquiries
Contribute to team efforts by accomplishing related results as needed
AUG 2021 – MARCH 2022
CUSTOMER SERVICE REPRESENTATIVE, elite edwards group
Calmly attempt to de-escalate and resolve any issues
Escalate calls to supervisors when necessary
Track call-related information for auditing and reporting purposes
Upsells to customers when appropriate
pro
EDUCATION
MAY 2019
HIGH SCHOOL DIPLOMA, houston Can academy
SKILLS
MS Teams
MS Excel
MS Outlook
MS Powerpoint
MS Word
Fast learner
Reliable worker
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.
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