Benefits Advisor Customer Service

Jennifer E Espinoza

** ***** ****** *****

Florence, CO 81226

**************@*****.***

Phone : cell 719-***-****

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Objective

I am a quick learner and able to multitask with computer and phone skills. I have great customer skills. Along with being a team player and able to follow directions. I have a strong work ethic with being very dependable while maintaining a positive attitude. Experienc

e

AFLAC 11/2021- PRESENT

American Family Life Assurance Company of Columbus Independent Associate

Benefits Advisor

I am licensed in Accident and Health, and Life insurance.

I am educated in the current laws and procedures.

I am currently an Independent benefits advisor for American Family Life Assurance Company of Columbus (AFLAC).

I go into several local businesses and/ or call to advise and educate the company about the benefits that AFLAC offers.

I set up new accounts and oversee the customers, providing customer service.

I submit claims to the head office.

I keep an organized filing system with regulations of the HIPPA laws Correctional Officer I 12/2013 - 11/2021

Colorado Department of Corrections (CTCF)

Security / Custody control

I served on the security portion of a multidisciplinary team that assists an offender population of multiple classifications with medical and mental health needs.

My daily duties were to maintain safety and security of the facility by monitoring movement in and out of each post I may work.

I gave guidance and clarity to the offender population by giving them clear and concise directions, communication and training to help develop their life skills towards normalization and following policy and procedure of the department of corrections. This includes Administrative Regulations

(AR), Post Operational Regulations (POR), Post Orders, Implementation Adjustments (IA), Operational Memorandums (OM), and Code of Penal Discipline (COPD).

I conducted several universal pat searches, cell searches and cell inspections ( in compliance with AR 300-06) to further ensure safety by reducing the amount of contraband and potential problems that could arise.

I monitored and observed the offender population to look for any behavior patterns and/or changes, inappropriate activities and to whom they associate with. If warranted I can properly defuse the situation with de-escalation skills or use of force, which includes applying special controls (universal restraints, hand and/or leg restraints, transport chair, transport hood and 4 or 5 point restraints), and the proper use of Defensive Tactics.

I continuously aided in escorting the offenders in accordance to the classification of the offender.

I controlled access to security items such as, keys, tools and equipment along with having proper accountability of them. To include monitoring and tracking staff locker keys and maintaining a matrix.

I conducted Medline for the Offenders with thorough mouth sweeps to avoid medication being passed or taken by offenders it does not belong to.

I resolved offender grievances at the lowest level possible, gathering any intelligence that may be needed to help serve the offender and/ or staffs duties also utilizing the chain of command at the lowest level possible.

Jennifer E Espinoza

18 North Scutti Drive

Florence, CO 81226

**************@*****.***

Phone : cell 719-***-****

I have working knowledge with several federal laws to include Prison Rape Elimination Act

(PREA) in regards to Sexual Aggressive Behavior (SAB) and Sexual Vulnerability Risk (SVR) assessment regarding housing, programs and work assignments. Additional Staff Duties

I was responsible for the ordering needs of the infirmary and lower clinic supplies on the security section; which includes the breakdown of different areas, different budgets, inventory and constructing requisitions for the needs of the Infirmary and Lower clinic.

I have taken the initiative to order replacement equipment with approval from my supervisor. As an example for the infirmary, I had the hand tubes replaced and I found the flex cuff with key lock

(awaiting approval to replace) researched. Along with seeking approval and ordering safety toothbrushes for the offenders with high risk needs on cutting and swallowing while on mental health hold.

I was responsible for gathering, ensuring the completion of and turning in inspection paperwork, cell search paperwork and tool control paperwork.

I was responsible for completing the monthly statistics of the movement of the offenders who have resided in the Infirmary; which includes gang affiliation, race, classification, the sending facility and the placement facility.

I admittedly communicated with outside facilities and offender services to arrange transportation or the appropriate placement within a facility for the offenders and/ or providing appropriate placement within the infirmary.

I have assisted with the editing of Post Operational Regulations, Post Orders, and Offender Orientation packet and staff job duties for the Infirmary and Lower Clinic.

I have collaborated with team workers and assisted them by creating worksheets, charts and schedules in excel and Google drive to ease daily tasks and increase communication.

I was placed on a Mental Health Committee to assist on the influence of the safety of my fellow co-workers when handling a volatile offender.

Accomplishments

I was an employee of the second quarter of 2016 for being a hardworking and positive role model.

In 2017 I became an Instructor for the Department of Corrections to reinforce staff with skills needed to complete their daily tasks, to include development of and to improve their job performance and skill level. I instruct Professionalism, Fire Safety, PREA, SIB, Suicide awareness and assisted with Leadership training. I am interested in becoming an instructor for 7 habits and ASHI.

In 2018 I become a Field Training Officer to assist with the proper training and influence of new hire staff.

I have assisted the training department by filling in for the Training Coordinator for New Employee Orientation (NEO) training.

In October 2019 I received special recognition from the training department for assisting and adjusting schedule to provide training for the departmental needs. Overnight Treatment Supervisor 2005 - 2013

Southern Peaks Regional Treatment Center (GEO group)

● I started out as a Life Skill worker 1 and was promoted to the Overnight Treatment Supervisor position during my time working there.

● I worked with the high risk juvenile population in multiple different program and treatment needs that housed 86 to 120 adolescents ranging in age from 10 to 22 years of age during the time of my employment.

● On average I supervised 11 colleagues. However, I did supervise up to 22 colleagues when I was the only Overnight Treatment Supervisor.

Jennifer E Espinoza

18 North Scutti Drive

Florence, CO 81226

**************@*****.***

Phone : cell 719-***-****

● I was an assistant Trainer for the overnight shift to include maintaining a Red Cross CPR certified instructor. I was responsible for completing all the training for the overnight shift.

● I maintained monthly, nightly, and on-call schedules to find coverage for the facility needs.

● I was also an on-call supervisor for the facility with a rotation schedule for the facility.

● I was Q-mapped certified in order to give medication to the youth.

● I completed nightly reports, along with conducting morning meetings with the next shift.

● I provided monthly performance evaluations, and yearly reviews regarding staffs’ work performance to also include corrective actions, if needed.

● I created multiple types of work sheets used by the facility to assist with daily needs of the program.

● I further assisted with the juveniles program needs including but not limited to crisis intervention with de-escalating techniques, motivational interviews, suicide assessments, PREA assessments, drug screenings, and placement of the youth within the facility.

● I was also responsible for handling and inventory of the youths’ property.

● Along with ensuring that bio-hazard laundry was completed and done properly.

● I used to work alongside a multidisciplinary team to include outside facilities such as the Department of Human Services, Fremont County Sheriff Office, Canon City Police department and multiple other outside agencies to effectively rehabilitate the clients.

● I further handled high risk situations with my team members using quick problem solving skills within a professional environment.

● I was employee of the quarter

Education

Pueblo Community College 1999-2000

Business Management

I started college in the summer of 1999 for business management and only was able to complete to the fall of 1999. During this time I took intro to Business (A) Intro to PC (S) Man & Environment (B) Prin of Macroeconomics (C) Language Fundamentals (A) and Principles of Speech (B). I had to withdraw from the Spring of 2000 due to hardships

Pueblo Community College 2013

Criminal Justice/ Psychology

I went back to college changing my degree choice to Criminal justice/ Psychology. During this time I completed Spring of 2013, Summer 2013 and Fall 2013. At this time I took the following courses: Refreshers in Math (B) and English (A), Human growth and development (A), Intro to Sociology (A), Western Civ (B), General psychology (A), Art appreciation (A), Physical Geology (A), and General Psychology (A).

Overall my GPA was 3.35 with 34 credit hours completed and I plan on attending school in the near future.

Jennifer E Espinoza

18 North Scutti Drive

Florence, CO 81226

**************@*****.***

Phone : cell 719-***-****

Skills

● Interpersonal/ Customer service skills

● Time management

● Organizational skills

● Productive

● Self Motivated

● Reliable

● Dependable

● Microsoft Office Suite

● Crisis Intervention / Problem solving

● Multitasking

● Field Training Officer/ Trainer

Training

● Mental Health First Aid

● 7 habits

● Clinical Multipoint restraints

● Transport / Restraint chair

● Taser

● 2017 & 2019 Strategic Planning

● Sticks, Stones and Words

● Public Speaking

● Presenters

Licenses

● Accident and Health, Life

Jennifer E Espinoza

18 North Scutti Drive

Florence, CO 81226

**************@*****.***

Phone : cell 719-***-****

Contact this candidate