Pamela J. DuPuis

**** ******** ***

Florence, SC 29505

803-***-****

adr86z@r.postjobfree.com

Data Entry Skills - 15k to 17k KPH

Typing - 50-60 WPM 95% accuracy

EXPERIENCE

Data Entry Clerk, Cardinal Health Group; Remote position, SC — August 2021 - Present

●Indexed healthcare faxes into correct folder

●Maintained adherence goals of 98%

●Applied HIPAA policies and procedures

Data Entry Clerk, Apex Tool Group; Remote position, SC — January 2021 - July 2021

●Data entry keying & updating tool information into company database

●Uploading and keying tool information into distributor’s websites for their catalogs

●Uploading images & videos into company database and distributors online catalogs

●Maintaining Excel spreadsheets

●Writing current SOPs for company’s new database

Loans Specialist II, Assurant; Florence, SC — January 2015 to March 2015

●High volume data entry to perform manual updates on homeowner insurance policies while maintaining a QC score of 98% or higher

●Ran/worked exceptions reports to maintain updated policy information

●CSR for inbound/outbound calls utilizing first call resolution and/or call de-escalation when needed

●Customer Care Advocate II, PGBA; Florence, SC — June 2014 to November 2014

●CCA answering inbound phone calls for healthcare providers/benefits members while maintaining company guidelines for AHT on all calls

●Utilized proficiency in data entry and multi-tasking to meet and/or exceed SLE timeframes for correspondence and also adjudicating, reprocessing and adjusting medical claims

●Received training and certification in the Blue Steps Customer Care program which trains associates on First Call Resolution and Customer De-escalation

●Cross-trained on keying healthcare claims, customer service and handling correspondence

Loans Specialist III, JPMorgan Chase; Florence, SC — October 2001 to June 2013

●CSR in high-volume mortgage-servicing call center

●Team Lead/Peer coach for ARM loans

●Updated process and procedures for servicing NegAm ARM loans • Investor liaison for NegAm and Hybrid ARM loans Updated procedures for servicing Pre-foreclosure loans to include scanning/uploading documents which reduced potential for privacy violations, paper waste and possible loss of or misplacing of mortgage documents.

EDUCATION

Winthrop — English, 1996-1997

Florence Darlington Technical College — Radiology Technology, 1997-1998

SKILLS

Typing - 45 to 60 WPM

Data Entry — 15k to 16k KPH

Excel, Microsoft Office Suite

Customer Service

Contact this candidate