Customer Service Store Manager

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Seba Walters

**** ******** ***** **** *******, VA 757-***-**** ************@*****.*** OBJECTIVE I am seeking a long-term opportunity that will, not only utilize my vast knowledge of administrative and management experience, but also provide a challenging and rewarding environment geared to enhancing these skills and experience; that encourages professional successes while providing new and innovative ways to improve past and current skills that will lead the entire team into the future.

SKILLS I am experienced with MS Office (Word, Excel, PowerPoint, Access and Outlook). Results oriented professional with over 23 years of broad-spectrum experience in management, customer service, planning and directing senior level communication. I am successful in developing and communicating strategic plans to grow revenues and reducing the overall business expenses without negatively impacting the needs of our customers. EXPERIENCE Licensed Real Estate Agent ( Coldwell Banker ) 12/2018 CURRENT Listing and selling homes to clients, control and maintain listings and advertisement of my Properties. Work with clients for rentals and rental agreements as well as walk throughs and Controlling time lines on paper work and closings. Member of the National Association of Realtors. HRRA Board member 2023-2025. Global Luxury agent. Storage Depot 01/01/2021 CURRENT

Manager and Operator of storage facility

Manage and operator daily operations. Rent and maintain property. Set up auctions. Follow up with late rentals, update information, send out reminders, lease and move outs, daily operations of 434 total units.

Self Employed 4/2017-2019

Convenience store Owner

Purchased and operated a convenience store. Purchased a store and completely remodeled and Ran the business. Maintained and ordered all product as well as kept all records and license current. Maintained training on lottery and money orders and trained employees. Controlled inventory as well as profit and loss. Tracked inventory and reduced overhead expenses. Kept accurate records for files and tax purposes

Self Employed 12/2017-2019

Construction Company Owner

Opened my own successful construction company. I operated most of Virginia. I built and advertised and hired all the labors. I was responsible for billing and estimates and communications with the home owners. Maintaining paper work for payroll and 1099. Filling taxes and obtaining license for jobs

Self Employed 8/2015-2018

Distribution Company Owner

As the owner and operator of this business I was responsible to maintain product levels, order merchandise, keep up with promotional changes, maintain paper work, and records for tax purposes as well as deal with all levels of management, plan out for different project goals as well as provide support to 21 stores I maintained as well as maintained all the paper work as well as payroll and insurance for my employee that also had 19 stores.

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Store Manager( District Manager Training Program ) 11/2012-2015 CVS Caremark, Hyattsville, MD

As Store Manager I am responsible to implement racetrack management procedures to ensure all aspects of store operations fully contribute to a safe and pleasant experience shopping for customers; provide customers with a broad range of assistance in areas of product knowledge, pricing and availability, special orders, exchanges, and promotional/competitive discounts. Maintained inventory control levels in areas of product replenishment and re-stocks; achieves financial objectives by preparing an annual budget; analyzing variances; financial statements planning and administration; assistance with yearly audits and other general accounting responsibilities. I am also responsible for recruiting, selecting, orienting and training employees; payroll processing and other human resource duties along with quality assurance; schedules, performance evaluations; formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends; markets merchandise by studying advertising, sales promotion, and display plans; Determines marketing strategy changes by reviewing operating and departmental sales records; maintains the stability and reputation of the store by complying with legal requirements. Store Manager 11/2010-01/2012

Dollar General, Waynesboro, VA

As Store Manager I was responsible for administrative and finance operations of the store by supervising staff, which included hiring, training, and evaluating employees and creating their work schedules; the planning, organizing and implementing of various administrative/sales systems; analyze financial reports and recommend operational improvements; managed daily warehousing operations in areas of inventory control, vendor relations, materials handling, shipping/receiving; provided floor sales assistance on a broad inventory of normal products and seasonal merchandise. Maintained inventory control levels in areas of product replenishment and re-stocks; managing databases and personnel records; budget administration for office supplies, office equipment and various contracts; developing policies and procedures as it related to the clerical/sales team. Store Manager 02/2008-11/2010

Farm Fresh, Norfolk, VA

As Store Manager I was responsible to manage schedules for over 125 employees while keeping hours in line with upper management requirements based on previous year’s sales; Planning, organization, administration, and evaluation of the store operations; forecast sales volumes; develop and executes sales, policies, objectives, goals and programs; oversee department heads. I was also responsible to maintain clear sales force performance requirements, accountability, training and incentives while optimizing sales force size, structure, and allocations.

Assistant Store Manager 01/2006-02/2008

Food Lion, Suffolk, VA

I was responsible to assist the store-level operations such as performed visually appealing merchandising; health code enforcement; inspected merchandise quality; evaluated sales from previous day; customer relations; payouts, bank deposits; and in-house bookkeeping. I also conducted training for new hires; performance evaluations; payroll processes and schedules; process financial statements and assist with the annual budget planning.

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Mortgage Branch Manager 02/2002-01/2006

Hometown Mortgage, Chesapeake, VA

I was responsible to supervise daily office operations assuring optimum cost controls and maximizing productivity in all aspect of loan process, from origination, to closing by developing marketing materials and sales techniques to generate business; provide assistance to regional managers with leadership and management of mortgage loan originators and daily office activities to achieve production goals, growth and profitability of the region; actively participating in local and state mortgage banking, realtor, and builder trade associations; communicating business goals, objectives and company performance results to staff. I was also responsible for payroll processing; billing; travel arrangements; managing databases and personnel records. Customer Service Manager 01/1998-02/2002

Food Lion, Suffolk, VA

I was responsible to answering customer queries; monitored cleanliness of store; meet daily with department head and store manager to review issues; expectations and discuss merchandise orders; provide support to the sales team; and performed troubleshooting; Coordinate payroll submissions. I was also responsible to build and foster business relations with suppliers and vendor representatives.

Store Manager 03/1996-01/1998

Dollar Tree, Portsmouth, VA

I was responsible for the overall daily operations of the store; supervised, scheduled, hired, promoted, and disciplined personnel; managed budgets; marketing; merchandising and rotating inventory of stock; ensured proper handling of daily receipts, balanced registers and bank accounts; prepared and made deposits; coordinated sales promotions and provide sale targets. EDUCATION Business Administration

Tidewater Community College, Chesapeake, VA

High School

Lakeland High School, Suffolk, Virginia

CERTIFICATIONS

Human Resources Development Management

Retail Selling Skills Workshop

Management Leadership

Sales Management

Customer Service

Budget Analysis

Management and Budgeting

Loss Prevention

CPR/First Aid, Crisis intervention and prevention

REFERENCES References are available upon request.

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