Medical Interpreter Administrative Assistant

Menezes Neves

New York, NY 347-***-**** **********@*****.*** https://www.linkedin.com/in/menezes-chilola-das-neves PROFESSIONAL PROFILE

Health care graduate leveraging a combination of human resources management, medical interpreting/translation, medical affairs, and systems to drive the development of high-quality, healthcare, programs, facilities, and organizations. History of success in developing, and executing training and development plans, and building collaboration to move people, and projects forward. Achieve breakthrough results by fostering an atmosphere of efficiency, productivity, and quality of care. CORE COMPETENCIES

• Healthcare

Administration

• Human Resources

• Medical Interpretation

• Communication/

Trilingual

• Community Health

• Medical Terminology

• Administrative Support

• HR/Capital Associate

• Medical & Patients

Affairs

• Patient Liaison

• Team Leadership

• Policy and procedures

• Training & Development

• Health Education

• Time Management

• Patient Intake &

Scheduling

CAREER SUMMARY

MEDICAL INTERPRETER 2018 to Present

Freelancer in leading hospitals and private practices, schools, and community settings in New York and Boston Leads several aspects of in person and video remote medical interpreting including site translations.

• Provides interpreting services for Limited English Proficiency (LEP) patients and outpatients with family members, medical providers, nurses, caregivers, and staff.

• Builds partnership with medical staff and physicians, fostering open communication and establishing trust.

• Contributes to providing a welcoming and supportive environment for LEP patients.

• Reviews and translates written information for patients and family members resulting in crucial, effective, and efficient healthcare communication.

• Effectively educates clinicians on cultural considerations when treating LEP patients and acts as their community health worker.

• Patient advocate working closely with relatives and caregivers to ensure patient’s rights are met effectively.

• Demonstrates and maintains standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA) as well as the National Council on Interpreting in Healthcare (NCIHC) code. ADMINISTRATIVE ASSISTANT / DTS ANGOLA 2007 to 2015 Managed busy schedules and travel plans of 6+ corporate executives while performing general administration duties.

• Coordinated contract department, including administration, contract staffing, training, and customer relations aspects.

• Participated in the development, implementation, and contracting of select Insurance Companies, third-party administrators, and public, and private payers.

• Collaborated with senior leaders to ensure alignment of contract acquisition strategies with company direction. Menezes Neves

New York, NY 347-***-**** **********@*****.*** https://www.linkedin.com/in/menezes-chilola-das-neves

• Developed contract review processes; prepared submission summaries, confirmed fee schedule updates, and compliance.

• Served as branch manager, defined scope, coordinated internal staff, established timelines, implementation, and reporting.

• Key liaison and developed and maintained relationships between company, vendor contracts, and various government agencies.

• Assisted in selection, hiring, and training of new staff including logistics and procurement employees.

• Updated policy and procedures and ensured compliance with provincial and state guidelines. VOLUNTEER WORK

American College of Healthcare Executives 2022

• Program assistant scheduler during 2022 ACHE’S congress. African Services Committee 2019

• Worked with populations from various economic backgrounds and age groups by breaking cultural barriers and translating legal, medical, immigration, and police reports, declarations, and documents of various nature.

• Assisted clients during meetings, interviews with attorneys and interview preparations.

• Participated in clinic communication and public relation programs. Translators without Borders - US, Inc. 2019

• Provided language services for inter-agency networks for education in emergencies. EDUCATION

Master of Healthcare Administration and Management, with concentration in Human Resources, Colorado State University Global

Bachelor of Arts, Educational Sciences and Teaching, Luanda’s Higher Institute of Educational Sciences PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives

The Society of Human Resources Management

American Translators Association

New York Circle of Translators

Healthcare Leaders of New York

The National Society for Leadership and Success

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