Customer Service Merchandiser
Resume:
ANN ROGERS-COUNCILL
S U MMARY
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations. Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create best product plans and boost sales revenue. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Methodical Merchandiser experienced in producing sales through point-of-purchase and shelf management services. Skilled in analyzing sales figures and market trends and collaborating with buyers and distributors to negotiate prices and timescales. Familiar with up-to-date merchandizing trends. Seasoned Merchandiser committed to meeting aggressive business goals and setting prices to maximize profits. Well-versed in sales management and price negotiation. Goal-oriented professional recognized for successfully building productive relationship with customers and channel partners to close deals.
E X P E R I E N C E
Lead Merchandiser
M. Price Distributing Company HAMPTON, VA April 2022 - Current General Manager Of Operations
7-11 Convenience Store Newport News, VA February 2016 - April 2022 Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Monitored stock to maintain sufficient quantity of featured product. Displayed appropriate signage for products and sales promotions. Printed labels and tags for for-sale merchandise.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Managed scheduling, training and inventory control. Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned delivery routing, team workflows and promotional initiatives. Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll S K I L L S
Clear Communication
Sales Techniques
Marketing Techniques
Pricing and Signage Updating
Design Visualization
Originality and Creativity
Design Implementation
Coordination
New Display Creation
Independent Decision Making
Problem Solving
Team Collaboration
Organization and Prioritization
Display Resetting
In-Store Support
Friendly and Outgoing
MS Office Proficiency
Visual Displays
C O N T A C T
***************@*****.***
Newport News, VA 23607
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
J. R. Tucker High School, Henrico, Va
Some College (No Degree)
Colorado Technical University,
Colorado Springs, CO
Assistant Store Manager
Wawa Convenience Store Hampton, Virginia November 2011 - February 2016 activities.
Generated performance and labor strategies to compete in new and existing markets.
Created corrective actions based on adverse KPI trends. Published customer satisfaction results from feedback forms and correspondence. Motivated and evaluated personnel for performance improvement and goal achievement.
Responded to information requests from superiors, providing specific documentation.
Conducted employee observations and documented findings. Monitored resource use to achieve set goals within budget constraints. Collaborated with team leaders on quality audits.
Guided employees on understanding and meeting changing customer needs and expectations.
Analyzed and controlled materials, supplies and equipment operational expenses. Addressed customer concerns with suitable solutions. Supported accident investigations and prepared related paperwork. Crafted operations best practices using audits and project management team feedback.
Enforced federal, state, local and company rules for safety and operations. Resolved challenges associated with company websites, vendors and telecoms. Built strong operational teams to meet process and production demands. Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management. Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for store shifts to achieve adequate staffing. Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Maintained inventory by checking merchandise to determine levels. Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business. Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
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