Customer Service Representative

T RINIDAD M ARIE Y ANEZ

**** * **** * *****, S AN J OSE C A, 95122

408-***-**** ************@*****.***

Objective

Confident, capable and energetic individual who is able to take on the management and coordinating duties of any given role. Able to take initiative and plan efficiently without having to take direction at all times. Now looking for an opportunity to be part of a team that rewards hard work and offers good opportunities to develop my career to the next stage. Skills

● 22 years of effective public relations experience

● Strong commitment to cooperative teamwork

● Highly reliable self-starter, can be counted on to complete the job without supervision

● Excellent telephone communication skills

● Work well in a busy office handling a wide variety of tasks

● Microsoft Word, Excel, NetSuite, Outlook

Experience

Roche, San Jose, Ca — Client Service Representative March 9, 2015 – January 5, 2022

● Greet clients via incoming calls and emails related to billing and ordering supplies

● Determine the scope and degree of urgency for requests

● Ensure good client relationships

● Ensure payment of a company's bills and invoices

● Performed administrative tasks, including filing & reporting,

● Performed data processing

● Mailing Invoices

Life Scan, San Jose, Ca — Customer Service Advocate MAY 2000 - March 2014

● Customer service advocate who demonstrated outstanding problem- solving skills

● Performed administrative tasks, including filing & reporting,

● Provided excellent customer service/patient care

● Tracking of customer documents

● Mailing Invoices

● Performed data processing

References available upon request

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