Customer Service Data Entry

Lawrence Trachtenberg

Fort Lauderdale FL ***** * 954-***-**** **********@*****.***

Customer Service Rep

Summary Skills :

Professional

Basic Computer Skills

30+years in Customer Service

Knowable in Data Entry

Dependable

Multi-tasking skills

Critical Thinking Skill

Detail Oriented

Team Player

Member Experience Advisor Nations Benefits LLC Ft Lauderdale, FL

November 2020-June 2022

Service members accounts from multiple health insurance companies

Inbound calls related to member benefits

Scheduling hearing tests for hearing aid purchases

Outbound calls to hearing aid providers to schedule appointments

Digital Hearing Experience specialist

Receiving escalation calls for conflict resolution

Servicing accounts for Over The Counter benefit requests

Advisor for member benefits for Personal Emergency Response Systems

Advisor for home health care companion services

Corporate Travel Consultant Universal Travel American Express Ft Lauderdale, FL

August 2017-March 2020

Exclusive travel agent for Nova Southeastern University

Mastered Sabre GDS and Amadeus reservation systems

Flexible and patient under pressure, ability to meet challenges in an ever-changing environment

Effectively communicated with people of all ages and cultures

Answered phone professionally, courteously and promptly

Demonstrated strong customer service skills with the ability to diffuse difficult situations

Customer Service Representative

August 2016 – August 2017 Convergys/Citibank Coral Springs, FL

Serviced Citibank credit card customers accounts from incoming calls

Call center environment

Accessed customer accounts to resolve any issues of concern

Processed lost/stolen reports due to fraudulent activity

Processed balance transfers / movement of funds

Advised customers of product enhancements

Travel Coordinator / Customer Service Rep

Sept 2014 – Nov 2015 Hotel Connections Miami, FL

Responsible for the timely and efficient handling of inbound inquiries, to source travel, hotel, air and transportation needs to airline clients

Worked in a call center environment.

Interacted with clients and business partners both electronically and via telephone

Excellent interpersonal skills

Strong attention to detail, and organizational skills

Proficient on Sabre

Relocation Coordinator

Jan 2014 – June 2014 American Van Lines Pompano, FL

Generated phone sales leads from moving websites

Took inventory and gave estimates for local and long distance moves

Scheduled and coordinated moves with dispatcher and customer service

Processed payments for the move

Customer Service/Sales Verification

March 2012 – Jan 2014 Caribbean Cruise Lines

Cruise Sales Specialist

Phone sales of cruise and land travel packages

Customer service, conflict resolution, legal verification specialist

Corporate Travel Consultant

Jan 2000 – May 2011 Universal Travel American Express Ft Lauderdale, FL

Exclusive travel agent for Nova Southeastern University

Mastered Sabre reservation system

Flexible and patient under pressure, ability to meet challenges in an ever-changing environment

Effectively communicate with people of all ages and cultures

Answered phone professionally, courteously and promptly

Demonstrated strong customer service skills with the ability to diffuse difficult situations

Education

University of Arizona Bachelor of Science Degree in Agriculture, Animal Science Minor in Psychology

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