Service Representative Patient

Loimata Fualaau

***** **** ****** ***** ****, Edgewood, WA 98372

253-***-**** - **********@*****.***

Professional Summary

Dedicated and experienced administrative healthcare worker with 10 plus years of experience in clinic and hospital contexts. Adept in effectively managing day-to-day operations of clinic to ensure positive staff morale and patient satisfaction. Demonstrated critical thinking and problem solving in the ability to manage multiple tasks given tight time restraints.

Skills

Leadership experience increasing staff quality and productivity.

Oversee office staff, receptionist, scheduling and referrals

Proficiency with computer system (Epic)

Utmost integrity and discretion with confidential information

Independent fast learner

Detail oriented and accurate in output

Ability to prioritize and delegate

Work History

05/2014 to Current

Patient Service Representative

UW/Valley Medical Center – Renton, WA

Aim to provide the highest level of service by remaining organized, punctual and accurate and interacting positively with patients, peers and providers

Provide efficient and timely administrative support to ensure smooth running of the office

Effectively manage time sensitive tasks: chart prep, check-in patients, incoming calls and referrals

Serve as a mentor and assist in training new hires on software, policies and procedures within the clinic

Independently comprehend, execute, and delegate tasks as assigned

Ability to access, analyze and apply concepts associated with protocol, policy and guidelines

Coordinate communication and information with other departments or clinics

Serve as a liaison between patients and medical professionals, addressing inquires, investigating and communicate solutions as appropriate

Ability to successfully utilize varying computer tools and software packages

01/2014 to 04/2014

Staffing Coordinator

New Horizons In-Home Health Care – Eugene, Oregon

Interviewed, hired and mentored over 300 new personnel and oversaw all staffing operations

Developed and facilitated new-hire orientations

Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation

Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases

08/2008 to 04/2013

Receptionist Administrator

Artistic Plastic Surgery – Eugene, OR

Main administrative support for office manager

Verified patients’ insurance benefits, eligibility and procedure authorization

Coordinated and processed worker’s compensation claims and billing

Created and distributed office spreadsheets

Utilized PC to maintain and manage patient database

Prioritized patient daily care according to acuity and schedule patient procedures

Collected and processed patient payments

Scheduled patient’s consults, follow-up, pre-op, post-op appointments with doctor

In charge of the on-call schedule for the plastic surgeons in Eugene through PeaceHealth

Education

High School Diploma

Harry S Truman High School - Federal Way, WA

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