Personnel Assistant Customer Service
Resume:
Ezekiel (Zeke) Dorsey
Woodstock, GA 30188
Mobile: 678-***-****
SUMMARY:
Six years of experience in the Sign Industry with responsibility for Sales, Customer Service and Installation.
Over twenty-five years of progressively responsible Human Resources experience with Fortune 500 companies. I have a broad base of experience, with strong emphasis in Staffing and Recruitment, Employee Relations, Benefits Administration, EEO and Affirmative Action, Wage and Salary Administration, Labor Relations and Human Resources Policy and Procedures. Demonstrated ability to work successfully at all levels within a Corporation. Ability to manage HR support for single or multi-site locations.
PROFESSIONAL EXPERIENCE:
Alphagraphics Marietta: October, 2019 to April, 2022
Assisted Alphagraphics staff with transition of PrimeTime Signs customer accounts. Assisted with Sales, Customer Service and sign installs at customer locations.
PrimeTime Signs & Graphics: July, 2016 to September, 2019
Owner/Manger
Started family sign business to sell and install signs for commercial customers in the Metro-Atlanta area. I managed daily operations of business, consulted with customers
on their signage requirements and scheduled completed signs for installation.
NOTE: Business sold to Alphagraphics Marietta.
Novitex Enterprise Solutions: August, 2015 to June, 2016
HR Business Partner, Atlanta, GA
Provide HR Support to Novitex Managers and Employees in the Financial Sector Vertical. I supported approx. 1,200 employees located across the United States. Primary areas of support include Employee Relations, Performance Management & HR Policy.
Novitex Enterprise Solutions/Pitney Bowes: July, 2000 to July, 2015
Regional HR Director, Atlanta, GA
Manage a team of HR Consultants to provide HR Support to field managers and employees. Primary responsibilities include Employee Relations, Performance Management, HR Policy development and implementation, Employee Counseling and Organizational restructuring.
Intermec Technologies Corporation: March, 1997 to June, 2000
Human Resources Director, Atlanta, GA (3/99 to 6/2000
Division Human Resource Manager, Atlanta, GA (3/97 to 2/99)
Manage a staff of four HR Generalist with responsibility for providing HR services to the Field Sales and Service Operations located in the U.S. and Canada, approximately 800 employees. Responsible for developing and implementing HR programs in the areas of Benefits Administration, Management Development/Training, Staffing/Recruitment, Wage and Salary Administration, Employee Relations, EEO/AAP, and HR policies and procedures. Consult with the division management staff on key HR strategy and initiatives.
Intermec Technologies Corporation: April, 1989 to February, 1997
Atlanta, Georgia
Regional Human Resources Manager:
Provided full range of human resource services to sales and service employees located in the Eastern Region. Primary responsibilities included Staffing/Recruitment, Employee Relations, Employee Counseling, Benefits Administration, EEO/AAP, Wage/Salary Administration, administration of company Human Resource Policy and Procedures.
Georgia Maintenance Company/Georgia Cleaning Services: September, 1986 to March, 1989
Atlanta, Georgia
Self-Employed: Managed company operations to provide janitorial services for commercial accounts. I was responsible for managing business operations, recruitment, training, customer relations, and sales.
Continental Telephone Company (CONTEL): May, 1981 to August, 1986
Allegheny Division, Hershey, PA (1/82 - 8/86)
Mid-South Division, Knoxville, TN (5/81- 12/81)
Division Human Resources Manager:
Managed the division human resources department with responsibility for providing HR Services to 800 union and non-union employees located in multiple states. Primary responsibilities consisted of Labor Relations, Benefits Administration, Wage and Salary Administration, Employee Relations, EEO/AAP, Safety/Security, Personnel Policies and Procedures, Staffing and Recruitment, Management Training and Development, and management of the division human resources staff.
Continental Telephone Company (CONTEL): September, 1975 to April, 1981
Atlanta, Georgia
Personnel Supervisor/Personnel Assistant
EDUCATION: University of Alabama, Tuscaloosa, Alabama
Bachelor of Science
Major: Human Resource Management
ASSOCIATIONS: National Society of Human Resource Management
Atlanta Chapter, Society of Human Resource Management
Former Board of Director, Chattahoochee Technical College, Marietta, GA
Former Board of Director, Every Woman Works, Roswell, GA
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