Customer Service Account Executive

Eliseo Flores

*** ******** **., ** ****, TX. ****2 915-***-**** ******@*****.***

Objective To obtain a position as an account executive where I can better utilize my extensive experience, knowledge and skills to effect mutual growth and success within the company. Skills

● Extensive experience in sales and technology

● Enterprise Sales

● Excellent customer service practices

● Strong closer

● Goal oriented with strong leadership capabilities

● Exceptional management abilities

● Excellent ability to understand and relate contracts

● Proven track record in maintaining existing accounts while developing new ones

● Ability to meet and exceed quotas

● Experienced in Business to Business sales and cold calling

● Highly developed negotiation skills

● Highly motivated and driven to excel

● Bilingual in English and Spanish

● Great at adapting to change

Work History Spectrum Charter, 2019 - 2022

Spectrum Enterprise.

Senior Business Account Executive

● Acquisition of new business

● Responsible for prospecting new business customers while maintaining existing contracts

● Middle market

● Government sales

● Sip VOIP SD WAN

● Fiber Internet

● Coax Internet

● Cable tv and Application services

● Selling mobility as a service

● Providing proposal and business plans for corporate account

● Maintained knowledge for competitive edge

● Analyzed customer prerequisites and presented viable solutions to best fit their needs

● Developed Cloud solutions

Sprint Business, 2015 - 2019

Cassenso Llc.

Director of Business-to-Business Sales

● Responsible for maintaining monthly sales quotas

● Responsible for prospecting new business customers while maintaining existing contracts

● Government sales

● Selling mobility as a service

● Providing proposal and business plans for corporate account

● Maintained knowledge of competing wireless providers in order to get a competitive edge

● Analyzed customer prerequisites and presented viable solutions to best fit their needs

● Developed and executed marketing plans and presented recruiting opportunities

● Handled corporate customer disputes

● Performed accounts analysis including invoicing, researching chargebacks, discrepancies and reconciliations

Verizon Wireless Authorized Retailer, 2008 to 2015 Connecting U Wireless

Owner and Manager

● Responsible for maintaining monthly sales quotas

● Responsible for prospecting new business while maintaining existing contracts

● Maintained monthly inventory

● Provided continuous training for all employees

● Performed all Human resource duties such as recruiting and screening new employees, payroll, and scheduling

● Prepared all financial statements maintained State and Federal quarterly taxes

● Maintained knowledge of competing wireless providers in order to maintain a competitive edge on the market

● Analyzed customer prerequisites and presented viable solutions to best fit their needs

● Developed and executed marketing plans and presented recruiting opportunities

● Handled customer disputes

● Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations

Sprint 2000-2008

Connecting U Wireless

Owner and Manager

● Successfully worked to increase and maintain sales in two different markets, in Dallas and El Paso, TX.

● Executed and maintained government contracts

● Responsible for maintaining monthly quotas and sales

● Responsible for all employees and HR practices such as payroll, hiring, and screening

● Responsible for developing new Business to Business customers, while maintaining an excellent rapport with existing customers

● Continuously provided training for employees

● Responsible for advertising and marketing campaigns

● Developed new sales strategy in an ever changing wireless market

● Set up an aggressive referral program to help drive more traffic

● Achieved monthly sales quotas

● Supported designated locations by frequent visits and onsite training

● Responsible for acquiring new dealers and distribution points

● Responsible for understanding and implementing contractual agreements

● Oversaw and maintained national accounts

Awards and References Presidents Club 2020 and 2021

Elite Award 2019

Rank 3ed Nation in yearly sales for 2021

Ranked 1st in the nation for 2nd, 3rd and 4th Quarter 2020 and 2021 Promoted to Senior Account Executive 10 months after being brought on board Awarded the “ Street Fighter Award” for 28 months consecutively for 26 months Received 8 “Legendary” Awards 1 quarterly for sales over 175% of quota AT&T, Stephen Yanez, 915-***-****

*******.*.*****@***.***

Sales Executive Fiber Acquisition National Business T-Mobile, Clayton Stucki, 801-***-****

*******.******@*-******.***

Non-branded Sales & Operations Manager

Cassenzo LLC, Michelle Torre 915-***-****

******@********.***

Director of Business Sales

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