Service Representative Customer

NKEING SYNTHIA MORIANE

BILINGUAL FRENCH COMMUNICATOR

+63-95-666*-**** / ********************@*****.***

** ***** ******* ****** ****, Cubao, Quezon City, 1111 Metro Manila KEY QUALIFICATION

I got the experience in dealing with customers with my previous employers, I possess a strong communication and interpersonal skill, I can effectively communicate in French and English, I’m patient, dynamic and customer oriented.

SKILLS

- Team working ability

- Excellent oral and written communicator

- Ability to work under pressure

- Capability to achieve targets within SLA

- Can work with or without supervision

- Strong Work Ethic

- Creating strategies to achieve results

EDUCATION

G.C.E. Advanced level in literature

Government Bilingual High School

Of Satchou

2015 - 2019

WORK EXPERIENCES

Bilingual French Customer Service Representative

SOCOOPECBAT Bank Cameroon

January 2019 to March 2022 With

the below responsibilities:

- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

- Learn to identify customer needs or desires in order to recommend the appropriate product or service.

- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

- Keep a record of incoming inquiries to be able to reference at a later date.

- Be able to process orders, forms, applications, or requests.

- Work with colleagues when necessary to resolve customer complaints.

- Provide feedback to other departments to help improve sales, marketing, and business processes.

- Learn about the products inside and out to be able to answer any questions from customers. SYSTEMS KNOWLEDGEABLE

Microsoft Office (Word, Excel, Power point, Publisher) LANGUAGE

- FRENCH very proficient in speaking and writing - ENGLISH proficient in speaking and writing

Contact this candidate