Appointment Setter Direct Support
Resume:
Skills and Qualifications
●Excellent communication skills with a professional team
●Knowledge of Microsoft Office applications
●Good time management skills
●Organized and detail oriented
●Flexibility
●Good problem-solving skills
●Payroll systems
●Excellent leadership skills
●Knowledge of OSHA
●Knowledge of medical terminology and behavioral health
Education
Miami Jacobs Career College
Associate’s Medical Laboratory- 2012
Employment Experience
Grand Manner/ViaQuest Healthcare
Operations Manager- ViaQuest March 2020-Present
Implementation of all personnel policies and procedures
Assure all qualified applicants are interviewed and all forms and checks are completed upon hire
Assure that all hiring, disciplinary action and termination of employees is completed consistently and per company standards.
Assure thorough and complete orientation of new employees.
Provide excellent customer service to clients, families, guardians, physicians, and other team members
24/7 on-call responsibilities and fulfil open shifts
Positive Behavior Support Instructor
Timely reporting of unusual incidents/major unusual incidents and ensuring each is logged
Provide coaching and development of employees on an on-going basis.
Monitor employee development
Complete and conduct performance evaluations with employees on a timely basis.
Advise appropriate Human Resources personnel of any issues
Participate in surveys and audits and plans of correction, as assigned
Participate in budget development and monitor budget adherence
Manage Licensed Home household budgets on an ongoing basis
Ensure all credit card receipts are entered.
Assure services meet/exceed county, state, and federal regulations/standards (i.e. licensing entities, Medicaid, etc.).
Follow all safety standards including but not limited to maintaining a safe work environment, reporting any problems or concerns through the appropriate channels
Supervise and direct management staff
Home Manager- Grand Manner November 2014- March 2019
Management of the overall system of support and services provided to individuals served.
Monitored individual's finances and benefits.
24/7 on call responsibilities and fulfilled open shifts
Timely notifications of unusual incidents/major unusual incidents
Collaborated core team on Individual Habilitation Plans and program goals
Coordinated medical appointments, community activities, and all other individual needs
Provided training to direct support professional on each individual’s support plans and ensure these plans are followed
Effectively addressed all policy, procedure and disciplinary related questions and ensure timely completion of performance evaluations
Provided oversight to employee training, staffing, and certifications per company policy
Scheduled and coordinate direct support professionals
Extensive communication with families, guardians, and physicians
Documentation of individuals per company policy
Direct care of individuals; bathing, hygiene, meals, medication administration etc.…
General clerical responsibilities
Facilitate Positive Behavior Support course for employees
Employee payroll
Direct Support Professional/Supervisor- Grand Manner November 2005-September 2014
Monitored and aided the individuals with everyday activities such as,
hygiene, mealtime, communication, self-medication, and emergency skills
Proper documentation of individuals per policy
Provided transportation for medical appointments and recreational activities
Assisted and monitored the cleanliness of the home
Medication administration
Implemented support plans
Mandated reporting of unusual incidents and major unusual incidents/completed reports per company policy
Served as a model for other direct support professionals
Directed and supervised staff
Ensured the rights and dignity of individuals
Ongoing active treatment with the individuals
Medication Administration
Ensured confidentiality of individual records
Certifications
CPR
Positive Behavior Supports (Instructor)
Medication Administration 1 and 2
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