Customer Service Clinical Assistant

Monica Pelaez

**** ********* ***, ***** ** ***** 262-***-**** *************@*****.***

Skills

Fluently bilingual both oral & written in Spanish and English.

Skilled in Microsoft Office Suite: Word, Excel, PowerPoint, Access

Excellent team player with proven record of accomplishments

Outstanding follow-up skills, goal-driven, always seek to bring projects to completion.

Strong writing and proofreading skills.

Builds relationships and strong customer retention skills

Education

Associates in computerized office mgmt 05/1996 Consolidated School of business

Associates in liberal arts 12/2003 Pasco hernando state college

·Major: Psychology

University of Wisconsin Whitewater

Major Psychology

Minor Spanish

Completion date May 2020

Skills & Abilities

Customer Service

·Confer with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complains and ensure that appropriate changes are made.

·Keep records of customer transactions, record details of inquiries, complains, or comments, as well as actions taken.

·Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

·Refer unresolved customer grievances to designated departments for further investigation.

·Communicate complicated information to customer in manner they can understand.

Caregiver

·Maintain records of patient care, condition, progress, or problems to report and discuss observations.

·Provide client all personal care assisting, moving, prescriptions, transfers, transportation, and household activities, and companionship.

General office/technology

·Use computers for various applications such as database management or word processing.

·Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

·Handle high volume of incoming calls

·Outbound and inbound sales.

Experience

Clinical Assistant/Covid clinic 10/28/2021 to present

Registration, document, swab, lab testing, submit results.

Screener/ Greeter Mayo Clinic Health System 09/30/2020 to 05/14/2021

Screen and greet patients visitors and staff. Assistant patients in and out of building transfers patients keep area clean and disinfected during Covid time .

Census Field Supervisor 2020 US Census Bureau 02/03/2020 to 10/01/2020

Assist case to enumerators, train enumerators, onboarding and train on devices approve time and expenses.

Med Tech/supervisor close to home 04/15/2019 to 01/04/2020

·Administer medications and first aid if needed to residents.

·Assist with all cares

·Keep records of residents as well making sure all prescriptions are in stock.

member services Ebates 10/15/2018 to 02/07/2019

·All customer services to member via email or phones

CUSTOMER SERVICE SERVICOM LLC 11/06/2017 TO 10/13/2018

●All outbound sales, meet quotas.

CAREGIVER HOME HELPERS 06/2016 TO 08/2017

●Provide all cares for clients in their homes or at facility

●Transportation to appointments, shopping or outings, light housekeeping.

CAREGIVER WATERFORD SENIOR LIVING 10/2015 TO 06/2016

●Provide all cares for residents

MEMBERSHIP SERVICES BJ’S WHOLESALE CLUB 09/2006 TP 02/2014

●All customer services to members

●Sell membership, convert trial members to paying members

●Meet quotas

CUSTOMER SERVICE SOUTHWESTERN BELL 2001

ADMINISTRATIVE ASSISTANT EXPRESS PERSONEL 1998

CUSTOMER SERVICE SUBURBAN CABLE 1997

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