Medical Assistant Customer Service
Resume:
Latosha M. Shackleford
*** *. ******** ****** ● Philadelphia, PA 19139
****************@*****.*** ● 267-***-****
Professional Experiences
US Department of Affairs, Philadelphia, PA 1/2019-Current Advance Medical Support Assistant
• Veteran satisfaction providing customer service in clinics and hospitals
• Responsible in handling clerical duties for veterans, family practitioner, hospital or other medical facility including but not limited to answer phone calls, greet patients and guests, schedule clinical appointments and remind the physicians on important agendas Main Line Health-Bryn Mawr, PA 5/2018-1/2019
Certified Sterile Processing Tech, Lead tech, Supervisor
• Acted as Lesion for the Operating room/ Surgery Center and Lead tech/ Supervisor for the department/hospital
• Clean, inspects, sterilize and decontaminate instruments used for surgical procedures
• Maintained a clean and safe environment while observing all personal protective equipment standards, standard precautions, infection control practices.
• Track and document medical/surgical supplies and cleaning solutions used for inventory management
• Prepares and distributes operating room and module order requests in accordance with priority identification; providing excellent customer service for problem solution.
• Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols.
• Observed and identified equipment discrepancies, completed minor repairs, submitted work requests, and maintained equipment records.
Main Line Health-Wynnewood, PA 10/14-5/18
Clinical Lead, Clinical Coordinator, Certified Medical Assistant/Preceptor
• Coordinates proper staffing of medical assistant, personal service representatives and surgery schedules per work load requirements and covers for clinical staff if not available
• Communication of policies, procedures, and changes/updates to staff
• In conjunction with management, monitors employee development, plans/ensures new hire training, appraisal input, assist with implementation and follow up of all new process
• Monitors all ordering of clinical supplies, inventory control and verification of shipments.
• Ensure patient flow and superior patient experience, all relevant Point-of-care testing quality assurance test are completed
• Organize clean, safe, and stocked clinical area and rooms
• Interview and records patient’s medical information including but not limited to EKG, phlebotomy, dressing changes, vitals, etc.
• Organized and assist physician for preparing for and performing procedures, surgeries; dependent upon practice specialty
• Assist with scheduling of test and treatments; documented test results and records patient information in patient’s chart, also contacted patient with results when instructed by physician
• Responsible for completion of HMO and other referral forms
• Attends required meetings, professional development activities and participates in committees as requested
• Knowledgeable in EPIC System
Christiana Care Health System- Newark, DE 1/09-10/14 Certified Sterile Processing Tech/Preceptor/Lead Tech
• Clean, inspects, sterilize and decontaminate instruments used for surgical procedures
• Maintained a clean and safe environment while observing all personal protective equipment standards, standard precautions, infection control practices.
• Track and document medical/surgical supplies and cleaning solutions used for inventory management
• Operated and serviced several high level disinfecting ultrasonic washers, steam autoclaves, liquid based washer/disinfectors and vaporized hydrogen peroxide sterilization systems
(Steris V-Pro)
• Prepares and distributes operating room and module order requests in accordance with priority identification; providing excellent customer service for problem solution.
• Assembled, documented, accounted for, and packaged all instrumentation and sets according to individual department protocols.
• Observed and identified equipment discrepancies, completed minor repairs, submitted work requests, and maintained equipment records.
• Designated as Charge (Lead tech, Supervisor) responsibilities include; overseeing/maintain the department floor, as well as interaction with management personal throughout the hospitals.
Christiana Care Health System- Newark, DE 2/2007-1/2009 Mail Clerk
• Identified, classified, sorted, analyzed, indexed legal/confidential documents with distribution
• Ensured that incoming public inquires and staff is correctly opened, logged, date stamped and sorted into traditional categorized for distributed to appropriate units/staff.
• Verified legibility of address to ensure of postage paid of accuracy for proper processing
• Assisted with attending to customer inquiries and request RP Home Care – New Castle, DE 11/2005-1/2007
Certified Nursing Assistant
• Assisted residents in bathing, nail care, mouth care, hair care, feeding and toileting.
• Recorded patient’s intake and output with daily activities including vital signs.
• Assisted with light housekeeping and errands.
• Maintain records and files as per policy and standard operating procedures.
• Maintained an organized, clean and safe environment
• Upheld confidentiality of patient’s information, provided relevant information to patients and families.
Education
Dawn Career Institute 10/2014-6/2014
Wilmington, DE
Certified Medical Assistant
Delaware Skills Center 9/2005-10/2005
Wilmington, DE
Certified Nursing Assistant
Howard Vo-tech High School 9/2001-5/2005
Wilmington, DE
Insurance
Skills/Certificate
Proficient in Microsoft Word and PowerPoint
Certified Sterile Processing Tech 2010-Current
CPR Certificate – 2005-Current
Certified Medical Assistant 2014-Current
Excellent communication written/verbal and Customer service skills
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