Service Representative Customer

ALAIN EPANTI NKEM

BILINGUAL FRENCH COMMUNICATOR

+63-956-***-**** / ***************@*****.***

** ***** ******* ****** ****, Cubao, Quezon City, 1111 Metro Manila KEY QUALIFICATION

I got the experience in dealing with customers with my previous employers, I possess a strong communication and interpersonal skill, I can effectively communicate in French and English, I’m patient, dynamic and customer oriented.

SKILLS

- Team working ability

- Excellent oral and written communicator

- Ability to work under pressure

- Capability to achieve targets within SLA

- Can work with or without supervision

- Strong Work Ethic

- Creating strategies to achieve results

EDUCATION

G.C.E. Advanced level in literature

Government Bilingual High School

Of Kumba

2008-2010

WORK EXPERIENCES

Bilingual French Customer Service Representative

Aditya Birla Group Minacs Philippines

January 2013 to June 2015 With the

below responsibilities:

- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

- Learn to identify customer needs or desires in order to recommend the appropriate product or service.

- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

- Keep a record of incoming inquiries to be able to reference at a later date.

- Be able to process orders, forms, applications, or requests.

- Work with colleagues when necessary to resolve customer complaints.

- Provide feedback to other departments to help improve sales, marketing, and business processes.

- Learn about the products inside and out to be able to answer any questions from customers. Machine Operator

Subaru Japan

July 2015 to 2020

With the below responsibilities:

- Assist customers’ queries via calls and emails

- Follow communication procedures, guidelines and policies

- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

- production of car parts

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Bilingual French Customer Service Representative

Santa Lucia Douala Cameroon

Nov 2020 to April 2022

With the below responsibilities:

- Receive customers’ queries via calls and emails

- Identify and assess customers’ needs to achieve satisfaction

- Provide accurate, valid and complete information to customers by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

- Keep records of customer interactions

- Follow communication procedures, guidelines and policies SYSTEMS KNOWLEDGEABLE

Microsoft Office (Word, Excel, Power point, Publisher) LANGUAGE

- FRENCH very proficient in speaking and writing - ENGLISH proficient in speaking and writing

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