Customer Service Sales Manager

Professional Summary

Sales and Marketing Professional with over twenty years of experience in leading sales for turnaround and high-growth organizations. Visionary and results-driven leader with a history of increasing revenue and market share while adding value to stakeholders by upholding social, ethical, and sustainable environmental principles. Known for developing strategic partnerships and long-term alliances that promote operational effectiveness, stellar customer service and supply chain priorities that deliver cost effective efficiencies and mutual business value. Focused on leading internal alignment to achieve key performance metrics of on-time ship, fill rates and inventory management. Entrepreneurial with expertise in designing, creating, and overseeing all aspects of contract work with a layout for a new rental property.

Core Competencies

Sales Marketing Business Development Operations Management Leadership Strategic Planning Strategic Partnerships Negotiation Sustainability Collaboration Communication Sales Presentations Project Management Adaptability CRM Product Sourcing Innovation Business Development Business Operations Training Videos Public Speaking Microsoft Office Suite Solution Selling

EXPERIENCE

Landau Uniforms—IL, KY, MI, OH Jun 2018 - Present

Regional Sales Manager

Responsible for leading daily sales activities and customer service for multiple retail accounts across four states while operating under the 4DX (Disciplines of Execution) principles of Landau.

Increase profitability by achieving and exceeding sales revenue for the five state Midwest Region.

Devise effective sales strategies by conducting market research to maximize opportunities.

Deliver on strategic goals of finance, production, safety, quality, and talent by focusing on cultivating a culture that harnesses the potential of all employees while meeting or exceeding company goals.

Ensure alignment of branding message and delivering a superior product to consumers by establishing strategic partnerships with major medical apparel retailers.

Improve efficiencies by analyzing historical data to determine order frequency, product trends and product life cycles.

Enhance brand image by facilitating company initiatives to distribute products, medical instrumentation, and content for marketing campaigns for target audiences.

Koi Designs, LLC—MO, KS, AR, KY, MS, IN Mar 2017 – Jun 2018

Regional Sales Manager

Managed retail accounts across six states to drive 53% increase in sales while managing strategic account relationships, account retention, marketing, training, and by educating sales personnel.

Increased market share and profits to six regions by developing account specific strategies.

Improved productivity by organizing training presentations on a regular basis to educate owners and staff on the technical details of product.

Enriched cross selling opportunities by applying consultative selling techniques.

Achieved sales quota by promoting medical uniform products and medical instrumentation.

Rocky Brands—MO, KA, AR Jan 2013 – Aug 2016

Territory Sales Manager

Accountable for increasing revenue and gaining market share.

Increased customer base and exceeded sales quota by developing and expanding territory through prospecting and lead generation, relationship building, maximizing revenue and up-selling.

Retained customers by delivering professional, superior customer service with existing and new customers.

Drove sales growth and increased store traffic for the manufacturer of footwear, apparel, and accessories by organizing and presenting strategic marketing and promotional initiatives.

Enhanced operational efficiencies by streamlining business processes and conducting presentations and training seminars geared toward selling impactful, sustainable products.

Expanded profit margins and increased market share by implementing innovative sales programs.

Diane Santiago Consulting, LLC—St. Louis, M Jan 2009 – July 2016

Principal

Provided consulting for businesses to improve their business model from developing business plans to streamlining processes and contributed to the development of solutions for targeted outcomes to be achieved.

Identified improvements to clients’ core processes and supported them with in-depth recommendations.

Provided support and direction to collect and analyze data to develop optimal workstreams.

Grew business by 104% for a well-known footwear company specializing in comfortable shoes for medical professionals by holding client meetings to educate on the quality of the products.

Met 100% of company objectives for sales campaigns by managing the nutrition education and merchandising of endcaps and plan-o-grams to ensure adequate in-stock and fill rate levels for Chuck Latham Associate's, Inc., a leading marketer of pet care products.

Comfyshoelady, LLC—St. Louis, MO May 1999 – Aug 2008

Principal

Pioneered a “mobile” footwear service to facilitate hospitals across two Midwest states, Missouri, and Illinois.

Provided excellent service and product knowledge to better serve the “occupational” customers by being easily available while demonstrating the features and benefits.

Grew business Year-Over-Year by training, motivating, and managing a high-performing team of 12.

Advanced customer loyalty by employing services and education based on being a certified pedorthist professional specifically educated and trained to manage comprehensive pedorthic patient care to include fitting, fabricating, adjusting, or modifying devices.

EDUCATION

Sanford-Brown College, Hazelwood, MO Bachelors of Business Administration and Management

Missouri State University, Springfield, MO Journalism and Business Management

CERTIFICATIONS

Sales: Handling Objectives, May 2020 Strategic Thinking, May 2020 Managing High Potentials, April 2020

Certified Pedorthist

VOLUNTEER EXPERIENCE

Two Ten Footwear Foundation, Mentor Jan 2017 – Present

DT2-Downtown Dutchtown Business Association, Fundraising Jun 2018 – Present

Stray Rescue of St. Louis, Coordinator 2010 –2014

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