Customer Service Call Center
Resume:
LUCKY NKAMBULE ***** Kalaka Crescent
Pretoria, Gauteng 0122
********@*****.***
PROFESSIONAL SUMMARY
I would like to use my knowledge I have acquired throughout my working experience to improve, and help the company/business I will be working for to benefit. The job I am applying for is a good opportunity for me to work actively and productively in my field of expertise and apply my skills. My aim is to make a difference in my work place through my positive attitude. I am a self-starter and have excellent interpersonal and team work skills.
WORK HISTORY
Africa People Mover
call centre Internship
Pretoria West
July 2018 - January 2019
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Italk
QA
Randburg
March 2017 - February 2018
Listening to calls between call center agents and customers, making sure agents clearly communicate with
customers and customer clearly understand the company’s offers. Joy day care
creche assistant
Pretoria
February 2019 - March 2020
Assisting kids in reading words and counting numbers. Petzone
Customer Service
Pretoria
January 2021 - November 2021
Promote company products, services, and savings plans when appropriate. Listen to customer requests, answer their queries about pets and pet food. EDUCATION
Marketing Management
Oxbriedg Acedemy
Stellenboch
January 2022 - Present
Oxbridge Acedemy is a long distance institute and Subjects covered: Entrepreneurship and Business Management N4-6
Marketing Management N4-N6
Management Communication N4-N6
Computer Practice N4-N6
SKILLS
Active Listening
Adaptability
Communication
Creativity
Problem-solving
Teamwork
Contact this candidate