Customer Service Csr
Resume:
Jennifer Gilbert
Lewisburg, TN *****
*************@*****.*** /256-***-****
Summary
To apply my 15+ years of experience along with my administrative experience
Behavior knowledge of technology and people skills. Teaching special education (10+years) Autism Experience, Behavior Manage e t Curriculum Development Organizational skills in Early Childhood Education. Dedicated Sales industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customers problems and building cultivation positive relations and exceeding goals. Reliable and punctual, successfully handles fast-paced work. Willing to take on any task to support team and help business succeed. Offers strong Customer service and computer abilities. Employee training, critical thinking, Micro soft communicator with strong background cultivating positive relationships and exceeding goals. Reliable and punctual on any task to support learn and help this Business succeed. Offers strong Customer Service Representative. Solid team player. With upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction.
Skills
Answer phones about SSI benefits General information
Payments Note accounts
QUEST certified
Experience
Policy Holders Services CSR Aug 2021 to May 2022
Aetna SSI /CVS Health – Franklin, TN
De-escalated problematic customer concerns, while maintaining calm, friendly demeanor.
Educated customers on company offerings.
Documented customer correspondence in profile to requests, problems, and solutions.
Morning Manager/ Franklin Springs Academy- Lewisburg, TN
Ensure that center is ready for the children to come in for the day
Prepare breakfast and lunch
Talk to parents if there is a issue
Customer Service Sales/ Bargain Hunt – Columbia, TN
Completed inquiries and followed up with customers to share findings and offer solutions
Avoided revenue losses with diligent attention to customers’ needs and complaints
Education
Associate if Applied Science: Early Childhood Education May 2,2002
Promoted development of social, physical, and academic skills through guided activities. Helped children achieve developmentally appropriate milestones by maintaining supportive and learning.
Woodbridge Senior High -Woodbridge,VA
June 1,1984
Contact
Jennifer Gilbert
*************@*****.***
Contact this candidate