Customer Service Medical Billing

Tina Hulse

*** ***** **** ****** ******, IL ***** 309-***-**** ********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

o Manage time and priorities in multi-task environments. o Effective problem solver, able to assess situation and identify solutions. o Work as part of a team and maintain a professional and positive environment. o Microsoft Office Applications / MS Word MS PowerPoint. o Typing Speed: 45 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, July 2021 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

156 East Bar and Grill – Galesburg, IL 01/2021 – 01/2022 Server / Customer Service

o Advise patrons of daily specials and provide appropriate responses to menu inquiries. o Assist in providing customer service and ultimate dining experience for guests. o Collect payments from patrons, process credit card transactions, handle cash and use Point of Sale system. o Ensure the table stays clean throughout the meal. o Provide efficient and effective communication with other kitchen and bar staff. o Resolve customer complaints and mediate customer issues efficiently. o Serve food and beverages to patrons accurately and efficiently. Perkins – Galesburg, IL 09/2016 – 01/2018

Server / Customer Service

o Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy. o Attended to guest during the entire dining experience. o Maintained cleanliness and organization of restaurant. Applebee’s – Galesburg, IL 05/2011 – 12/2015

Bartender / Customer Service

o Took drink orders, prepared drinks, and collected money. o

o Knowledge of standard drink recipes and ability to mix them quickly and accurately. o Checked the identification of customers to ensure compliance with minimum drinking age. o Kept the bar supplies stocked and handled inventory.

Contact this candidate