Center Representative Associate Customer
Resume:
Corpus Christi, Tx *****
**************@*****.***
SUMMARY
Consistently exceed expectations
with strong time management and
multitasking abilities. Offering skills
in call control, order management,
and team collaboration. Highly
experienced and skilled customer
service team member with
demonstrated skills in training,
monitoring, and coaching staff.
Goal-oriented, task driven and
professional individual with a
substantial experience in customer
service and data entry. Excellent
work ethic and have excelled at
every task provided, adept at
learning new tasks and duties
assigned and have a great ability to
work well with others. Seeking to
help and maintain a successful and
outstanding work environment as
well as grow and develop my own
skills.
SKILLS
• Great Communication Skills
• Teamwork and Collaboration
• Adaptability
• Troubleshooting
• Proficient
• Reliable
• Dependability
Nancy Silva
EXPERIENCE
September 2019 - Current
Senior Customer Service Representative City of Corpus Christi, Christi Corpus, Tx
January 1997
Associate Customer Service Technician First Data Corporation Corpus Christi, Tx
Redact documents and attach to accounts that contain sensitive information such as social security numbers
•
• Call Center Inbox (Attach documents and send customer replies)
• Previous customer move-outs
Respond to emails from other departments such as Code Enforcement and CCPD for work orders
•
• Open work orders and send replies containing SR numbers
• Submit refund and deposit adjustments
• Submit payment reversals
• Submit cancel/back-bill adjustments
• Submit IVR Web payment adjustments to cashiers
• Answer questions throughout the day assisting representatives
• Gather weekly counts for mobile, online, and inbox
• Update piktochart for weekly report
• Order supplies
• Monitor agents Cisco status throughout the day
• Monitor agent's calls for monthly Quality Assurance
• Collect agent's monthly stats
• Update agent's piktochart with previous months performance history
• Provide agent's with data during monthly evaluations
• Correct agent's singular and repetitive issues
Provide agent's schedule adherence by running an Agent State Detail Report daily
•
• Pull weekly Animal Control Report
• Update leadership/Call Center calendar with employee time off Submit invoices to accounts payable for monthly building rent and Gateway supplies
•
• Submit 12-A forms
• Pull monthly data reports
Provided excellent customer service for large financial services corporation
•
• Provided credit card terminal support
Cross-trained for multiple products, including First USA, Sprint,MCI, and Buypass
•
• Petroleum
• Received the highest quarterly review company offers Received numerous awards throughout the eighteen years and ten months of service
•
• Punctuality
• Motivated
• Efficiency
• Time Management
• Interpersonal Skills
• Critical Thinking
EDUCATION AND TRAINING
Associate of Applied Science Radiologic Technology Del Mar College/ Currently, Corpus Christi, Tx
ACCOMPLISHMENTS
• Received quarterly Circle of Excellence Awards
Recognized as Employee of the Year for outstanding performance and team contributions.
•
Promoted from Call Center Representative to Senior Call Center Representative in less than 12-months.
•
• Consistently maintained high customer satisfaction ratings.
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