Customer Service Sales Associate

Wynter Jones

Professional Summary

Highly organized, resourceful and accomplished administrative and customer service professional. Motivated with strong organizational and prioritization abilities. Areas of expertise include communication, critical thinking and relationship building.

Work History

Amrock Title - Senior Signing Agent Post Close Coordinator Detroit, MI

03/2015 – 05/2022

• Compiled closing packages for drafting and presentation accuracy.

• Monitored pipelines to track and log status of loans.

• Handled 30+ calls per day to address customer inquiries and concerns.

• Collaborated with team members to achieve target results.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed team communications and information for meetings.

• Exceeded goals through effective task prioritization and great work ethic. Neiman Marcus Somerset Collection - Cusp Sales Associate Troy, Michigan

09/2013 - 03/2015

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Helped customers locate products and checked store system for merchandise.

• Prepared large cash deposits with zero discrepancies.

• Educated associates on market trends and stayed up-to-date on forecasts.

• Organized racks and shelves to maintain store visual appeal and promote specific merchandise.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.

Marlee's By Tappers - Sales Lead Keyholder

Novi, MI

04/2012 - 08/2014

• Trained team members in successful strategies to meet operational and *********@*****.***

313-***-****

Detroit, MI 48214

Skills

• Customer Service Excellence

• Knowledgeable in Fashion Culture

• Leadership Skills

• Self-Motivated

• Critical Thinking

• Organization

• Teamwork and Collaboration

Education

Expected in 05/2024

Wayne State University

Detroit, MI

Bachelors: Psychology

06/2021

Oakland Community College

Royal Oak, MI

Associates: Business

sales targets.

• Submitted reports to owners and buyers to aid in business decision-making and planning.

• Improved customer service by projecting friendly and knowledgeable attitude.

• Staying knowledgeable and on trend with most recent styles.

• Designed and built displays to generate customer interest in store merchandise.

• Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.

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