Service industry for over 16 years

JC Jennifer Conner

Cape Coral, FL ***** 321-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Creative Business Owner with exceptional background spent in Cleaning Industry . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Talented professional with expert sales and Computer talents. Composed persona known for having excellent drive. Insightful business with over 10years of customer service experience.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. SKILLS Executive Leadership

New Business Development

Incident Response

Customer Service

Employee Motivation and

Performance

Leadership and People

Development

Staff Management

Office Systems Management

Thrive Under Pressure

WORK HISTORY MERCHANDISER 05/2022 to CURRENT

Shiftsmart Cape Coral

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Inspected merchandise for quality and arranged proper display location on floor.

Monitored inventory levels and kept adequate stock in product displays on sales floor.

Updated pricing and signage to complete product displays and educate customers.

Assembled quarter and full-size point of purchase promotional displays. Prepared interesting and innovative visual displays to grab customer interest and promote sales.

BUSINESS OWNER 01/2012 to 12/2021

Jennifer Conner Cleaning Melbourne, FL

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Put together realistic budgets based upon costs and fees for successfully operating business.

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs. Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Kept all building areas and equipment functional and well-organized to promote business performance.

BARTENDER 01/2012 to 12/2016

Players Billards Melbourne, FL

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Set up bar for operation, obtained cash bank and stocked service bar. Kept alcoholic beverages well-stocked and organized to meet expected demands.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Set up glassware, liquor and other necessary supplies for special events. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

BARTENDER 01/2009 to 12/2012

Shady Oaks Palm Bay, FL

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Set up bar for operation, obtained cash bank and stocked service bar. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Developed new signature cocktails to support bar marketing brand and increase profits.

Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

BARTENDER 01/2005 to 12/2009

Thirsty Lizard Satellite Beach, FL

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Set up bar for operation, obtained cash bank and stocked service bar. Adhered to state laws regarding alcoholic beverage services and customer regulations.

Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Completed regular bar inventories and daily requisition sheets and increased sales and profits.

Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Developed drink menu with creative cocktails, contemporary wines and craft beers.

Increased bar revenue through development and marketing of featured cocktails.

CUSTOMER SERVICE REPRESENTATIVE 07/2003 to 07/2005 A Few Places Melbourne, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales. EDUCATION Paralegal 01/2013

Eastern Florida State College, Cocoa, FL

CNA Certificate 01/2003

American Red Cross, Melbourne, FL

High School 12/2002

Liberty Christian Highschool, Palm Bay, FL

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