Customer Service Pine Bluff

PROFILE SUMMARY

Highly experienced and Dedicated Customer Service professional motivated to maintain customer satisfaction and contribute to company success. Extensive experience in registering customer complaints, explaining details of products, and identifying customer needs. Proven ability to establish rapport with clients. Known for developing and implementing innovative strategies for sales enhancement. Hardworking self-starter with proven ability to build effective and lasting collaborative business relationships, identify potential key clients and close new deals. Reliable and driven, with strong time management and prioritization abilities. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining an emphasis on the highest quality of customer service.

CORE COMPETENCIES

Strategic Planning Problem Solving Customer Service Communication Skills Business Operations Administrative Support Adaptability Revenue Growth Decision-making Leadership Skills Time Management Telephone Etiquette Lead generation Vendor Management Program Management Interpersonal Skills Consultative Solutions Sales. PROFESSIONAL SKILLS

Able to unlock promotional opportunities through relationships with key customers.

Ability to facilitate teamwork, builds rapport, manage conflict, and teach, coach, counsel.

Ability to direct business processes from conceptualization through end-user delivery.

Ability to handle multiple tasks and work independently with or without supervision.

Proficient in Microsoft Office (word, excel, PowerPoint, etc.), Type 72 wpm.

Track record of handling customer inquiries by established service policies and procedures.

Conduct and organize sales promotional activities as a part of brand building and market development effort by mapping the target customers/ audience.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

PROFESSIONAL EXPERIENCE

iqor/Asurion Agent - ATT Asurion Aug 2021 - Present

Collect customer feedback and make process changes to exceed customer satisfaction goals.

Recommending additional products that may be necessary or available to the customer.

Maintain exceptional customer service while supporting customers' inquiries about lost or damaged devices and resolving customer issues.

Minister of Music / Musician - Greater Grace Temple, Charlotte, NC Jan 2019 – Oct 2020

Responsibilities included recruiting and training volunteers as well as coordinating, managing, and directing creative elements of music, computer programming, A/V, lighting, and special effects.

Utilized customer service skills in troubleshooting and resolving problems. Addressed a wide range of reported issues. Maintained, organized, and generated monthly reports of all customer service issues. Minister of Music / Musician - Sherman Memorial, Charlotte, NC Sep 2014 – Jan 2019

Supervised all phases of music productions, including: scouting, hiring, and supervising musicians, leading in pre-production and post-production video/music editing of all projects while consistently maintaining a tight rein on production budgets and project deadlines.

Supported/understood the needs of churchgoers. Experienced talking to church members in a caring and empathetic manner – addressing issues in a timely manner and using music to engage the congregation. EDUCATION AND PROFESSIONAL DEVELOPMENT

Goodwill Industries, Charlotte, NC – Customer Service Training

Pine Bluff High School, Pine Bluff, AR- Diploma

Christopher Grissom

3115 Southwest Blvd., #1 Charlotte, NC 28216

Phone: 704-***-****

Email: **********@*****.***

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