Customer Service Store Manager
Resume:
Chatcatie Mormon
Las Vegas, NV *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
AGR - Las Vegas, NV
May 2021 to Present
Make cold calls
Answer customers questions
Type 35 wwp
Delivery Driver
Amazon - Las Vegas, NV
May 2021 to May 2022
Sales Manager
Rent-A-Center - Memphis, TN
October 2019 to May 2021
• Achieving growth and hitting sales targets by successfully managing the sales team.
• Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence. Lift over 100 pounds, pick up deliver and put together furniture. Drive trucks
• Ran the Sales department which turned into a small call center during covid Manager
Arby's - Memphis, TN
May 2016 to September 2019
Coordinate daily customer service operations.Track the progress of weekly, monthly, quarterly and annual objectives.Monitor and maintain store inventory.Handle complaints from customers.Make sure all employees adhere to company’s policies and guidelines. General manager
Lenny's Subs
April 2010 to April 2016
Responsibilities
Handle cash. Grow sales and customer base, manage a crew of 10 or more, open new locations, help failing locations, count inventory and control labor Packer
Mercury production
2009 to 2011
Education
Currently in school in Real Estate
Century 21 Americana - Las Vegas, NV
March 2022 to Present
High school diploma or GED
Skills
• Microsoft Outlook
• Communication skills
• Customer service (10+ years)
• Outbound sales (2 years)
• Delivery Driver Experience
• Sales Management (2 years)
• Windows
• Sales (3 years)
• Cold Calling (1 year)
• Box Truck
• Management (10+ years)
• Upselling
• Recruiting (10+ years)
• Outside Sales (2 years)
• Telemarketing
• Inside Sales
• CRM Software
• Load & Unload
• POS
• Profit & Loss
Certifications and Licenses
Driver's License
October 2019 to Present
F endorsement
ServSafe
May 2016 to May 2021
Non-CDL Class C
Assessments
Attention to detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Familiar
April 2021
Applying customer service skills in a call center setting Full results: Familiar
Work style: Reliability — Highly Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Basic computer skills — Completed
May 2021
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Expert
May 2021
Interpreting instructions, reading maps, and solving problems. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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